Resource Navigator

Shriners Children's•Spokane, WA

4d•$17 - $25

About The Position

The Resource Navigator provides clerical support to the Care Management team and helps facilitate inpatient and outpatient care. The role proactively addresses transportation and lodging needs identified by the interdisciplinary team and assists patients and families in navigating and accessing external resources, support systems, and information by telephone or in person. The position also supports telephone triage to help families navigate internal resources.

Requirements

High school diploma or GED.
Demonstrated competency in Microsoft Office Suite.

Nice To Haves

Customer support experience in a pediatric medical setting.
Medical terminology.
Bilingual English-Spanish.

Responsibilities

Work independently to support the Care Management team by helping patients and families with transportation and lodging needs and access to internal and external resources, support, and information.
Support communication with Medical Homes as needed.
Work with the interdisciplinary team to ensure assessments, interventions, plans, and education are documented in the patient’s electronic medical record.
Participate with the CDI/UM and Care Management multidisciplinary team to plan future episodes of care for patients with language barriers.
Identify when outside interpreters are needed and coordinate their assistance when a Medical Interpreter is unavailable.
Maintain ethical boundaries and professional interactions with patients and families.
Assist the Care Management team, patients, and families in optimizing use of insurance benefits.
Support coordination of durable medical equipment (DME).
Coordinate spiritual and cultural support for patients and families as identified.
Coordinate needs for international patient visits and treatment, including facilitating visas, airline letters, and supporting documentation as required.