Resource Navigator

Shriners Hospitals for Children•Spokane, WA

About The Position

The Resource Navigator provides clerical support to the Care Management team and assists with problem-solving and facilitating inpatient and outpatient care. The role proactively addresses transportation and lodging needs identified by the interdisciplinary team and helps patients and families navigate and access external resources, support systems, and information by telephone or in person. The Resource Navigator also supports families in navigating internal resources through the telephone triage process.

Requirements

High school diploma or GED.
Demonstrated competency in Microsoft Office Suite.

Nice To Haves

Customer support experience in a pediatric medical setting.
Knowledge of medical terminology.
Bilingual English-Spanish.

Responsibilities

Support the Care Management team independently by helping patients and families with transportation and lodging needs and by navigating internal and external resources, support, and information.
Support communication with Medical Homes as needed.
Work with the interdisciplinary team to ensure documentation of assessments, interventions, plans, and education in the patient's electronic medical record.
Participate with the CDI/UM and Care Management multidisciplinary team to plan future episodes of care for patients with language barriers.
Identify the need for and coordinate outside interpreters when a Medical Interpreter is unavailable.
Maintain ethical boundaries and professional interactions with patients and families.
Assist the Care Management team, patients, and families in optimizing insurance benefit utilization.
Support coordination of durable medical equipment (DME).
Coordinate spiritual and cultural support for patients and families as identified.
Coordinate needs for international patient visits and treatment, including facilitating visas, airline letters, and supporting documentation as required.