Housing Navigator Unsheltered-Day Services Center
About The Position
The InReach Housing Navigator provides housing-focused support and case management to individuals experiencing unsheltered homelessness who access services through Roof Above’s Day Services Center. The position helps participants identify, pursue, and secure permanent housing by conducting assessments, developing individualized housing plans, coordinating resources, obtaining documentation, assisting with housing searches, and supporting participants throughout the housing process. The role is part of the InReach team, embedded within the Day Services Center and involved in its daily programming and client services. The Housing Navigator works in a dynamic, client-centered setting at the Day Services Center and throughout the campus. The role involves direct engagement with people experiencing homelessness, including individuals affected by mental health challenges, substance use disorders, trauma, and crisis situations. The successful candidate can adapt to changing priorities, work with limited supervision, use sound judgment and de-escalation skills, collaborate across departments, and spend significant time with participants rather than working solely in an office. Roof Above is North Carolina’s most comprehensive homeless service provider, serving more than 1,200 individuals daily across seven campuses in Charlotte. Its services range from street outreach and shelter to Rapid Rehousing and Permanent Supportive Housing. Roof Above was formed through the 2019 merger of Urban Ministry Center and Men’s Shelter of Charlotte. The organization’s mission is to unite the community to end homelessness, one life at a time, and it is an equal opportunity employer committed to diversity and inclusion.
Requirements
- High school diploma or GED.
- Two or more years of relevant experience in housing navigation, case management, homeless services, or related human services work, including work with individuals experiencing homelessness, mental illness, and/or substance use disorders.
- Valid North Carolina driver’s license with an acceptable driving record.
- Strong organizational, problem-solving, and time-management skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Proficiency with technology, including Microsoft Office and database systems.
- Housing-focused and solution-oriented mindset.
- Strong communication and relationship-building skills.
- Empathy, professionalism, and cultural humility.
- Ability to remain calm and effective in challenging situations.
- Commitment to Roof Above’s mission and values.
- Ability to thrive amid changing priorities, work effectively with limited supervision, demonstrate sound judgment and de-escalation skills, collaborate across departments, and support organizational needs as they arise.
Nice To Haves
- Bachelor’s degree with a concentration in Human Services, Social Work, Psychology, or a related field.
- Experience using a Homeless Management Information System (HMIS) or similar client database.
Responsibilities
- Provide housing-focused case management and resource navigation to individuals experiencing unsheltered homelessness.
- Manage an assigned caseload while supporting broader engagement efforts within the Day Services Center.
- Conduct assessments, develop housing plans, complete applications, and help clients obtain identification and other required documentation.
- Assist clients with housing searches and connections to community resources that support housing stability.
- Coordinate transportation for appointments through public transportation, community resources, or organization vehicle transport when appropriate.
- Document client interactions, case notes, and outcomes accurately in required databases within established timelines and program guidelines.
- Support the development and implementation of effective processes for accessing InReach services.
- Participate in community meetings, workgroups, and collaborative initiatives focused on ending homelessness, as assigned.
- Collaborate with Day Services Center staff, volunteers, and community partners to coordinate service delivery.
- Assist with Day Services Center operations and programming as needed to support participant success.
- Perform other duties as assigned in support of Roof Above’s mission and goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
