Case Manager/ Housing Navigator (On-Site)

ENDEAVORS•Tempe, AZ

14d•$24 - $26•Onsite

About The Position

The Case Manager/Housing Navigator provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing. The role develops housing opportunities and partnerships, helps participants locate and secure housing, and provides ongoing support to promote long-term housing stability and independent living. The position maintains a caseload of approximately 20–30 clients, conducts assessments, and creates individualized housing and service plans. It uses strength-based, trauma-informed, client-centered, and harm-reduction approaches, including motivational interviewing, crisis intervention, de-escalation, and supportive counseling. The Case Manager/Housing Navigator coordinates referrals and services, collaborates with community partners, and maintains accurate client records and required program documentation. This is a full-time, on-site position in Tempe, Arizona. The role requires travel to various locations, daily access to a vehicle, and a flexible schedule that may include weekends, holidays, and overnight shifts.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field.
Minimum of 2 years of related experience and/or training in homeless services, housing navigation, or case management is preferred.
Valid driver’s license with a clear record.
Daily use of a vehicle without prior notice.
Availability and willingness to travel to various locations as business needs dictate.
Regular and acceptable attendance.
Ability to work flexible schedules, including weekends, holidays, and overnight shifts.
Ability to meet established deadlines, productivity standards, and confidentiality requirements.

Nice To Haves

Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management.
Proficiency in Spanish and English, including written and spoken language skills.

Responsibilities

Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities.
Research rental markets, maintain housing inventories and landlord databases, recruit landlords, and communicate program benefits.
Assess housing providers and available units for safety, appropriateness, participant needs, and program requirements.
Assist clients with housing searches, applications, lease coordination, reasonable accommodation requests, move-in preparation, and required documentation.
Educate clients about tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills.
Serve as a liaison between tenants and property owners to address concerns and support positive tenancy outcomes.
Maintain a caseload of approximately 20–30 clients and provide regular case management, including weekly meetings, engagement tracking, and timely documentation.
Conduct intake assessments, eligibility screenings, and evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
Develop individualized housing and service plans with short- and long-term goals that promote self-sufficiency, stability, and permanent housing placement.
Provide strength-based, trauma-informed, client-centered case management using motivational interviewing, harm reduction, crisis intervention, de-escalation, and supportive counseling approaches.
Assist clients with life skills, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs.
Facilitate referrals and connections to employment resources, healthcare, mental health services, substance abuse treatment, public benefits, and other community-based services; submit HMIS referrals as appropriate.
Participate in coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support service delivery.
Maintain accurate and timely client records, HMIS data, reports, demographic information, travel expenses, discharge plans, and required documentation in accordance with applicable requirements.
Treat clients with professionalism, patience, cultural sensitivity, compassion, dignity, and respect while meeting deadlines, productivity standards, and confidentiality requirements.
Provide exceptional customer service by placing the child, family, Veteran, or client first in support of the organization’s mission.
Perform other duties as assigned.