Housing | Case Navigator

CATHOLIC CHARITIES OF THE ARCHDIOCESE•Galveston, TX

About The Position

Catholic Charities is seeking a Housing Navigator to serve homeless individuals and families referred to the program. The role screens participants through an assessment workflow in the Homeless Management Information System (HMIS) or another designated database, matches them with appropriate housing opportunities, and accompanies them from referral through lease-up. The Navigator advocates for clients during their housing search and selection, then transitions them to case management services to support successful program completion. The position works with clients participating in housing or housing stability assistance programs, coordinates and updates information about available and eligible housing units, and collaborates with assigned case managers, landlords, community partners, and outside service providers. It also involves maintaining client files and database records in accordance with agency policies, gathering and reporting program metrics, and providing community resource referrals. The job is based at the Galveston location, involves up to 50% travel, and is a full-time day-shift position.

Requirements

High school diploma or GED.
Three years of experience in housing navigation, case management, or social services.
Valid Texas Driver’s License.
Experience interacting in person, by telephone, and by email with people in need of assistance.
Experience conducting outreach and presentations.
Ability to work as a flexible and effective team player and adapt to changes and a busy workplace environment.
Knowledge and experience with housing issues and available resources.
Experience and knowledge of challenges and resources for people at risk of homelessness.
Knowledge of homelessness, related issues, and poverty-related issues.
Ability to work with diverse communities.
Excellent organizational skills and ability to self-motivate.
Excellent written and verbal communication and people skills.
Computer literacy, including experience with Microsoft Word, Excel, Outlook, and the internet.
Ability to work under pressure, address multiple priorities, and meet deadlines.
Ability to identify key issues in problem solving and implement effective, creative solutions.
Compliance with federal contractor vaccine mandate requirements.

Nice To Haves

Associate degree in psychology or a related field.
One year of experience in housing navigation, case management, or social services.

Responsibilities

Work with clients referred by a supervisor to enroll them in the program and identify eligible, available housing units for lease.
Help clients gather the documents needed to complete housing program enrollment.
Accompany clients to housing appointments and serve as their primary advocate during the housing search and selection process, before their transfer to a housing case manager.
Help clients complete lease applications, assemble lease-up documentation, and secure related assistance such as application fees when needed.
Maintain accurate documentation of housing navigation services, client files, and entries in program databases.
Attend Housing Assessor, Navigator, HMIS, and other applicable trainings as assigned.
Coordinate with outside providers as necessary to meet client needs and avoid duplication of services.
Provide community resource referrals for clients.
Coordinate and update information about available and eligible housing units and collaborate with assigned case managers.
Gather and report program metrics.
Perform other duties as assigned.