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Houseperson/Room Attendant

Sunriver Resort•Sunriver, OR

About The Position

The Houseperson/Room Attendant responds to the needs of Housekeeping, Management, Front Desk, Dispatch, and guests while maintaining cleanliness in assigned accommodations and public areas to support guest satisfaction and Sunriver Resort’s AAA Four Diamond Standards. The role follows required procedures for handling, cleaning, disposing of, or moving objects and materials, including the cleanup of blood or other potentially infectious materials in accordance with OSHA Bloodborne Pathogen Standards. The position supports Sunriver Resort’s Core Values of Trust, Open & Honest Communication, and Commitment, and its Vision and Mission. It delivers service to internal and external guests while exemplifying the resort’s culture.

Requirements

  • Able to work in a variety of weather conditions, including rain, wind, snow, and heat.
  • Able to walk, frequently climb into and out of and operate a vehicle, and occasionally climb stairs.
  • Able to repetitively lift, push, pull, and carry up to 15 lbs.; frequently handle up to 25 lbs.; and occasionally handle up to 75 lbs.
  • Able to twist, bend, and squat frequently; kneel or crawl occasionally; and infrequently climb a ladder.
  • Able to perform repetitive hand and arm movements, pushing and pulling, and simple grasping frequently; and squeezing, overhead reaching, and fine manipulation occasionally.

Responsibilities

  • Respond promptly to service calls and guest, Front Desk, or Housekeeping requests.
  • Monitor for safety issues and report incidents to the on-duty supervisor.
  • Use company property, supplies, and equipment responsibly.
  • Deliver requested guest items and keep houseperson vehicles stocked and orderly.
  • Receive and store incoming freight accurately and promptly.
  • Maintain the organization, cleanliness, security, upkeep, and maintenance of storage closets and facilities.
  • Keep accurate and legible service records and maintain effective key control and security for keys, buildings, and vehicles.
  • Strip homes and collect used linens and amenities for laundering.
  • Assist housekeeping staff with bed making and room-turnover tasks.
  • Collect and dispose of trash from rooms, common areas, and designated routes.
  • Use a leaf blower to clear debris from exterior entryways, patios, and walkways.
  • Deliver propane safely and promptly to assigned units, handling and placing it properly.
  • Clean accommodations in Caldera Springs and resort public and work areas, including lobbies, lounges, restrooms, corridors, stairways, and locker rooms.
  • Assist with cleaning public facilities, including Lake House and Forest House, as needed.
  • Clean and sanitize designated areas to resort standards and perform deep cleans of properties.
  • Sweep exterior areas and clean outdoor furnishings.
  • Change soiled linens and make beds according to resort protocol.
  • Keep the housekeeping caddy clean, stocked, and orderly.
  • Dust and polish furniture and equipment, empty wastebaskets, and transport trash and waste for disposal.
  • Replenish drinking glasses, guest amenities, linens, and bathroom linens.
  • Dust window blinds; wash windows, walls, ceilings, and woodwork; and wax and polish as needed.
  • Follow lost-and-found procedures and respect guest property; do not remove articles from occupied rooms.
  • Operate mechanized cleaning equipment such as vacuums, polishers, and buffers.
  • Clean and sanitize wash basins, mirrors, commodes, tubs, and showers daily.
  • Report needed repairs promptly to the supervisor.

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