Houseperson

Expotel Hospitality•Metairie, LA

About The Position

The Housekeeping Houseperson maintains cleanliness in guest corridors, elevators, and other assigned areas, and delivers items to guest rooms, such as luggage, irons, and coffee. The role may also assist with guestroom cleaning and other housekeeping tasks as needed. The Houseperson walks assigned floors at the beginning and end of shifts, removes newspapers, trays, trash, and linens, and identifies areas needing immediate cleaning. Using a daily checklist, the employee maintains elevator lobbies and doors, ash urns, glass tables, furniture, ice and vending machines, service landings and linen closets, stairwells, and floors. The role includes vacuuming guest corridors, disposing of service-landing trash in outside dumpsters according to hotel procedures, and assisting with tasks such as handling bedboards, roll-aways, and flipping beds. The employee is expected to provide attentive, courteous, and friendly service to guests and colleagues, maintain a professional appearance and proper uniform, follow hotel standards and safe work practices, use proper two-way radio etiquette, handle lost and found according to hotel standards, report maintenance issues to the Housekeeping Supervisor or Manager, and return keys and assignment sheets to the Housekeeping Office at shift end. Scheduling varies according to hotel needs. Flexible and long hours may sometimes be required. The position involves heavy physical work and standing throughout the shift.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Valid driver’s license for the applicable state is required where specified by the property.
Ability to stand throughout the entire shift.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours may sometimes be required.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Maintain cleanliness of guest corridors, elevators, and all assigned areas.
Deliver items to guest rooms, including luggage, irons, and coffee.
Walk assigned floors at the beginning and end of the shift; remove newspapers, trays, trash, and linens, and note areas needing immediate cleaning.
Complete assigned daily checklist projects, including elevator lobbies and doors, ash urns, glass tables, furniture, ice machines and vending machines, service landings and linen closets, stairwells, and floor polishing.
Vacuum guest corridors.
Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
Assist with guestroom cleaning when needed and pick up Room Attendants’ dirty linen or trash as needed.
Assist Housekeeping with tasks such as handling bedboards and roll-aways and flipping beds.
Follow safe work practices to protect guests, fellow employees, and self.
Handle lost and found items according to hotel standards.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Use proper two-way radio etiquette when communicating with employees.
Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Maintain regular attendance as required by scheduling and hotel needs.
Maintain proper personal appearance, grooming, uniform, and nametag.
Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees, and comply with hotel standards and regulations.