Hostess Jobs

About The Position

Requirements

• Must be 18 years or older.
• Ability to obtain and maintain a valid Food Handlers Card is required.
• Ability to obtain and maintain a valid Responsible Beverage Service Card is required.
• Must be available nights, weekends, and holidays.
• Must have excellent communication, multi-tasking and organizational skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• Must be able to work in a standing position for long periods of time.
• Must be able to lift up to 25 lbs. regularly throughout their shift.
• Must be able to work up to 8 hours per shift.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Ability to treat all associates in a respectful manner.
• Exhibits integrity (honesty and truthfulness).

Nice To Haves

• Previous hotel or restaurant experience preferred.
• Previous exposure to high volume restaurant environment preferred.
• Previous OpenTable experience preferred but not required.
• Basic computer skills and experience with computer-based reservations systems preferred.

Responsibilities

• Present a positive first impression of the restaurant.
• Greet guests with a smile, respond quickly to requests in a friendly and courteous manner.
• Inform guests of their wait times, monitor the waiting list.
• Show guests to their table and bid farewell as guests depart.
• Adhere to the hotel’s safety policies to ensure safety and security to associates and guests.
• Answer incoming phone calls and provide appropriate service such as booking reservations, advising of hours of operations and handling special requests. Return any phone messages promptly.
• Accurately input guest reservations into OpenTable making special note of special requests or any food allergies.
• Seat guests in a timely consistent manner, keeping in mind the balance of guest flow in the restaurant and server sections.
• Provide accurate wait times to in coming guests. Take guest information and provide accurate estimate of wait time ensuring guest requests are accommodated. Contact the guests in a timely manner when their table is ready.
• Communicate with bussers, runners, and food servers any messages or information that is needed to ensure the guests’ satisfaction is exceeded.
• Observe tables, keeping track of table statuses, i.e.: seated, bussing needed and finish).
• Thank the guests for coming, and invite them to return.
• Assist with in-room dining and take-away orders for guests of the hotel.
• Assist with opening, closing and side work duties as needed.
• Be familiar with Ponte menus.
• Keep hosts and clean, organized and presentable to guests at all times.
• Perform any other tasks as requested by Management.