Outlet Host/Hostess - Council Oak
About The Position
The Outlet Host/Hostess is responsible for guest reception and support activities in the Council Oak dining outlet, helping create a welcoming atmosphere and build positive guest relations. The role includes seating guests, maintaining dining-area readiness and cleanliness, managing reservations and related records, processing guest checks and financial transactions, and completing opening, closing, and stocking duties. The position also involves handling cash banks and revenue in accordance with company procedures, following alcohol-related policies, and complying with applicable licensing and gaming requirements. The role requires working holidays and weekends and flexible shifts.
Requirements
- Two years of guest service experience in a family or formal dining environment.
- Strong mathematical skills.
- Ability to read and write English.
- Ability to anticipate guest and employee needs.
- Good communication skills and a friendly, personable attitude.
- Must be at least 21 years old.
- Must obtain and maintain all licenses and certifications required by Federal, State, and Indiana Gaming Commission requirements.
- Must successfully pass a background check and drug screening.
- Must have a valid Food Handlers Card, Liquor License, and IGC Badge when working.
- Must be able to stand for 50% of the shift, walk for 45%, and sit for 5%.
- Ability to lift and carry up to 25 pounds.
- Ability to withstand noisy and smoke-filled environments.
- Must be able to work holidays and weekends, as well as flexible shifts.
Nice To Haves
- High school diploma or GED equivalency preferred.
- Casino Food & Beverage experience preferred.
Responsibilities
- Create a welcoming atmosphere that encourages guests to choose Hard Rock Casino Northern Indiana for gaming entertainment, build and retain guest relations, and mentor team members in providing superior guest service.
- Welcome guests and escort them courteously to tables or booths.
- Inspect dining areas and set tables or booths when necessary.
- Observe safety rules and regulations in dining areas.
- Maintain comps and reservation sheets, run required server and cashier reports, and run the credit card batch report.
- Present checks and collect payment for applicable items.
- Serve guests efficiently, with a stated service rate of 25–35 guests per half-hour.
- Complete opening and closing side duties and stock areas with necessary items during and at the end of shifts.
- Maintain cleanliness of dining areas.
- Accurately ring financial transactions and follow cash-handling and alcohol-related policies and procedures.
- Pick up and return banks and revenue to and from the cage or cash room, and accurately verify banks received and returned.
- Take reservations when necessary and remain knowledgeable about events.
- Attend seminars when needed.
- Perform other departmental duties and assignments as directed by management.
Benefits
- Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
