Host/Hostess

Greensboro Country Club • Greensboro, NC

8d

About The Position

As a Hostess at Greensboro Country Club, you will be the first point of contact for guests and help set the tone for their dining experience. You will greet and seat members and their guests, manage reservations and waitlists, and help ensure a smooth, welcoming environment. The role requires excellent communication skills and a friendly demeanor to provide exceptional customer service.

You will coordinate with servers, kitchen staff, and management to support timely and accurate service; keep the host area organized and clean; and address guest concerns with empathy and professionalism. You must follow health and safety regulations and maintain a clean, sanitary work environment. The role may require evening, weekend, and holiday availability. Physical requirements include standing and walking for extended periods and lifting or carrying items weighing up to 20 pounds.

Requirements

• Excellent verbal communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Friendly, outgoing personality with a strong focus on customer service.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Ability to lift and carry items up to 20 pounds.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Previous experience in a similar role is preferred but not required.
• Customer service experience is a plus.

Responsibilities

• Greet members and their guests warmly and provide a friendly, professional first impression.
• Manage guest flow to maintain a positive atmosphere.
• Seat guests efficiently according to preferences and availability.
• Manage reservation systems and waitlists.
• Respond to member inquiries, concerns, and special requests professionally and courteously.
• Ensure guests receive prompt and attentive service.
• Coordinate with servers, kitchen staff, and management to support timely and accurate service.
• Relay important information between members and staff.
• Keep the host area organized and clean, and ensure menus and other materials are in good condition and readily available.
• Handle guest complaints or issues empathetically and resolve them to support guest satisfaction.
• Follow health and safety regulations and maintain a clean, sanitary work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed