Host/Hostess

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

8d • Onsite

About The Position

The Host/Hostess creates a welcoming, elevated first impression and ensures prompt recognition, seating, and guest flow throughout the dining experience. The role supports food and beverage operations by coordinating reservations, managing seating arrangements, assisting service teams, and providing attentive, courteous, personalized hospitality in line with Viceroy standards. Hosts/Hostesses may support multiple resort food and beverage outlets according to operational needs and business demands.

The position requires guest-facing service, communication, organization, and attention to detail. It may involve flexible and long hours, standing for the entire shift, and occasionally moving objects weighing up to 20 pounds. The posted wage is $19.00 per hour plus gratuities.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to stand for the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to work flexible and sometimes long hours.
• Ability to maintain regular attendance as required by scheduling and hotel standards.
• Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Ability to comply with hotel standards and regulations and support safe, efficient operations.
• Effective problem-handling skills, including anticipating, preventing, identifying, and solving problems.
• Initiative in anticipating guest or operational needs.
• Friendly and warm demeanor.

Nice To Haves

• High school diploma and/or experience in a hotel or related field preferred.

Responsibilities

• Welcome and acknowledge guests promptly with a warm, professional, service-oriented demeanor.
• Manage reservations, waitlists, table assignments, and seating flow.
• Escort guests to tables, provide menus, and communicate outlet information, specials, and operational details.
• Monitor reservations, seating availability, guest preferences, and service flow throughout the shift.
• Assist servers, bartenders, cashiers, and leadership teams with outlet operations and guest satisfaction.
• Maintain cleanliness, organization, and presentation at the host stand, entry areas, and other guest-facing spaces.
• Keep menus clean, current, and presentation-ready.
• Respond to guest inquiries and phone calls, handle reservations, and provide resort information.
• Support cashiering and payment processing as needed.
• Assist with opening, closing, side work, and assigned operational checklists.
• Maintain knowledge of menus, outlet offerings, promotions, and resort amenities.
• Follow food safety, sanitation, safety, and operational procedures.
• Maintain awareness of local and state liquor laws and support responsible alcohol service.
• Respond promptly and professionally to guest concerns and service requests.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, grooming, and uniform standards.
• Support guest satisfaction through professionalism, organization, and attention to detail.
• Maximize productivity, identify problem areas, and assist with solutions.
• Anticipate guest and operational needs and help prevent, identify, and resolve problems.
• Perform other duties as assigned or requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED