Outlet Host/Hostess - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa • Hard Rock Casino Northern Indiana, IN

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About The Position

The Outlet Host/Hostess is responsible for guest-facing activities that support dining operations, including welcoming and seating guests, maintaining dining areas, handling reservations and required reports, and processing payments and cash. The role contributes to guest satisfaction and positive guest relations while following safety, alcohol, cash-handling, and other company procedures. Team members must meet applicable licensing and certification requirements and successfully pass background and drug screenings.

Requirements

• Strong mathematical skills.
• Ability to read and write English.
• Two years of guest service experience in a family or formal dining environment.
• Must obtain and maintain all licenses and certifications required by federal and state law and the Indiana Gaming Commission.
• Must successfully pass a background check and drug screening.
• Must be at least 21 years of age.
• Must be bilingual in English and one Asian language, such as Cantonese, Mandarin, or Vietnamese.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Ability to anticipate guest and employee needs.
• Good communication skills and a friendly, personable attitude.
• Must have a valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must be able to stand for 50% of the shift, walk for 45%, and sit for 5%.
• Ability to lift and carry up to 25 lbs.
• Must be able to withstand noisy and smoke-filled environments.

Nice To Haves

• High school diploma or GED equivalency preferred.
• Casino Food & Beverage experience preferred.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Casino Northern Indiana for gaming entertainment, build and retain guest relations, and mentor team members in providing superior guest service.
• Welcome guests to improve satisfaction and promote positive guest relations.
• Escort guests to tables or booths courteously and inspect and set dining areas as needed.
• Observe safety rules and regulations in dining areas.
• Manage comps and reservation sheets and take reservations when necessary.
• Run required reports for servers, including the micro’s cashier report and credit-card batch report.
• Present checks and collect payment for applicable items.
• Serve 25–35 guests per half-hour efficiently.
• Complete opening and closing side duties and stock required items during and at the end of shifts.
• Maintain cleanliness of dining areas.
• Maintain detailed knowledge of food menu items and knowledge of events.
• Accurately ring financial transactions and follow alcohol and cash-handling policies and procedures.
• Pick up and return banks and revenue to and from the cage or cash room, and accurately verify banks received and returned.
• Perform other departmental duties and assignments as directed by management.
• Attend seminars when needed.

Benefits

• Comprehensive benefits package intended to support team members’ health and well-being, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED