Outlet Host/Hostess - Noodle Bar

Hard Rock Hotel & Casino Ottawa • Rockford, IL

3d • $15 - $20

About The Position

The Outlet Host/Hostess is responsible for welcoming and seating guests, supporting guest satisfaction and positive guest relations, and carrying out dining-area duties at the Noodle Bar. The position also handles reservations, comps and reservation sheets, reports, guest checks and payments, cash and bank procedures, stocking, and opening and closing side duties. The role requires following food, alcohol, safety, and cash-handling policies, maintaining clean dining areas, and completing other duties assigned by management. The stated pay range is $15–$20; the posting does not specify the pay period.

Requirements

• Two years of guest-service experience in a family or formal dining environment.
• Strong mathematical skills.
• Ability to read and write English.
• Ability to anticipate guest and employee needs.
• Good communication skills and a friendly, personable attitude.
• Must obtain and maintain licenses and certifications required by federal, state, and Illinois Gaming Commission rules.
• Must successfully pass a background check.
• Must be at least 18 years old.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must have a valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must be able to stand for 50% of the shift, walk for 45%, and sit for 5%.
• Ability to lift and carry up to 25 pounds.
• Ability to withstand noisy environments.

Nice To Haves

• High school diploma or GED equivalency preferred; related education and experience may be interchangeable on a year-for-year basis.
• Casino food and beverage experience preferred.

Responsibilities

• Create a welcoming atmosphere that encourages guests to choose Hard Rock Casino Rockford for gaming entertainment, build and retain guest relations, and mentor team members in providing superior guest service.
• Welcome guests and escort them to tables or booths courteously and cordially.
• Inspect the dining area and set tables or booths when necessary.
• Follow safety rules and regulations in dining areas.
• Handle comps and reservation sheets.
• Run required reports for servers, including the micro cashier report and credit-card batch report.
• Present checks and collect payment for applicable items.
• Serve 25–35 guests per half-hour efficiently.
• Complete opening and closing side duties.
• Stock areas with necessary items during and at the end of the shift.
• Maintain clean dining areas.
• Accurately ring financial transactions.
• Follow alcohol-related policies and procedures.
• Follow cash-handling policies and procedures.
• Pick up and return banks and revenue to and from the cage or cash room.
• Accurately verify banks received from and returned to the cage or cash room.
• Take reservations when necessary.
• Stay informed about events.
• Perform other departmental duties and assignments as directed by management.
• Attend seminars when needed.

Benefits

• The company describes a comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary by employment status. Specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED