Host_Hostess A Noodle Bar

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

17h

About The Position

The Host/Hostess at A Noodle Bar greets guests and arranges prompt seating, helping ensure that guests feel welcome and comfortable in accordance with Hard Rock Hotel & Casino Sacramento at Fire Mountain service standards. The position contributes to a guest-focused atmosphere, builds and maintains guest relations, and may mentor team members in providing superior service. The role includes managing wait times, waiting lists, and reservations; answering guest questions about services and facilities; and maintaining the cleanliness and atmosphere of dining and serving areas. Depending on operational needs, the Host/Hostess may also provide dining supplies, set tables, attend to guest requests, and deliver finished products to dining areas. The position also involves cash-handling and outlet-opening duties, including retrieving and returning the cash bank, opening the register, completing paperwork, maintaining an accurate cash balance, and handling money securely. The employee is responsible for cleaning and sanitizing work and public spaces and may perform other duties as assigned. The Tribal Council gives first preference in employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Requirements

Skills and abilities are typically acquired through two months of on-the-job training or related cashier or host experience; related education and experience may be interchangeable on a year-for-year basis.
Must be at least 18 years of age.
Must successfully pass a background check and drug screening.
Must obtain and maintain valid licenses and certifications required by Federal, State, and Gaming regulations.
Excellent customer service skills.
Basic mathematical skills.
Ability to project an excited, enthusiastic, outgoing personality and maintain a professional appearance.
Ability to work varying shifts and schedules as needed.
Ability to communicate effectively with employees at all levels and with guests.
Ability to restock needed materials and retrieve dropped items.
Ability to use a cash register and distinguish currency denominations and make correct change.
Ability to read ticket totals, total credit vouchers, and log checks.
Ability to use a cash register system, credit card machines, and calculator.

Responsibilities

Create a guest-focused atmosphere and build and retain guest relations; act as a mentor to team members in providing superior guest service.
Greet guests courteously and arrange seating.
Monitor the dining room atmosphere and maintain cleanliness of dining and serving areas.
Provide guests with information about the hotel's services and facilities.
Quote accurate waiting times and manage waiting lists or reservations according to established procedures.
Answer guest inquiries and complete requests while ensuring guest satisfaction.
Provide clean plates, flatware, and glassware upon request, as needed.
Set tables with dishes, linen, and flatware, as needed.
Attend to customer needs and requests, including delivering finished products to dining areas, refilling condiments, and stocking guest supplies.
Pick up, count down, and return the cash bank from miscellaneous count.
Open the register and prepare and complete assigned outlet paperwork in an organized manner.
Maintain an accurate cash balance and handle money securely according to established standards.
Clean and sanitize work and public spaces.
Perform other duties as assigned.