Help Desk Technician
JARS Cannabis • Phoenix, AZ18d • Onsite
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JARS Help Desk Technician – In-Person
JARS Cannabis•Phoenix, AZ
•Onsite
About The Position
JARS Cannabis is seeking a hands-on and tech-savvy Help Desk Technician to join our in-house IT team. This full-time, in-person position is based at our corporate office in PHX, AZ and provides frontline technical support to both our retail and corporate teams. If you're a strong communicator with solid troubleshooting skills and an interest in retail technology, this is a great opportunity to grow within a fast-paced, high-growth industry.
Requirements
- Foundational knowledge of Windows operating systems, PC hardware, and networking basics.
- Strong verbal and written communication skills with a service-oriented mindset.
- Ability to effectively walk end users through problem-solving steps over the phone or chat.
- Availability to work evenings and weekends based on the posted schedule.
Nice To Haves
- Experience using a help desk ticketing platform such as Freshservice preferred.
- Familiarity with retail technology and point-of-sale systems is a plus.
Responsibilities
- Respond to and resolve help desk tickets via Freshservice, providing technical support to end users.
- Troubleshoot and support a wide range of hardware and systems including POS terminals, scanners, printers, tablets, and laptops.
- Manage user access including password resets, multi-factor authentication (MFA), and role-based access control (RBAC).
- Remotely configure and maintain workstations, inventory stations, and print servers.
- Address basic network issues including connectivity problems, static IP configuration, and printer setup.
- Monitor network dashboards (e.g., Unifi) and escalate infrastructure issues when necessary.
- Follow IT security policies and assist with compliance requirements related to access and data integrity.
- Document ticket resolutions and contribute to the development of internal knowledge base and SOPs.
- Work alongside senior IT staff on escalated or complex support issues.
Benefits
- Employee discounts and company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
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