Help Desk Technician - I.T.
New River Valley Community Services•Blacksburg, VA
•$39,488 - $45,411
About The Position
The IT Help Desk Technician provides telephone, email, and walk-in technology support to agency employees. The role performs first-line diagnostics and support whenever possible, and refers issues to higher-tier personnel or specialized technical support as needed to help ensure the smooth operation of technology throughout the agency. The starting salary range is $39,488–$45,411. Additional compensation will be considered for new employees who speak multiple languages.
Requirements
- At least two years of relevant experience, or a combination of experience, education, and training in lieu of a degree.
Nice To Haves
- Experience with Active Directory and Network Administration or other enterprise-level support.
- An associate’s degree in Computer Science or Management Information Science.
- Speaking multiple languages; additional compensation will be considered for new employees who do.
Responsibilities
- Provide telephone, email, and walk-in support to agency employees using agency technology.
- Perform first-line diagnostics and support whenever possible.
- Refer issues to higher-tier personnel or specialized technical support as necessary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
