Help Desk Technician - I.T.
New River Valley Community Services•Blacksburg, VA
About The Position
The IT Help Desk Technician provides telephone, email, and walk-in support to agency employees using agency technology. The role performs first-line diagnostics and support whenever possible and refers issues to specialized or higher-tier technical personnel as necessary to help ensure the smooth operation of technology throughout the agency.
Requirements
- At least two years of relevant experience, or a combination of experience, education, and training in lieu of a degree.
Nice To Haves
- Experience with Active Directory and Network Administration or other enterprise-level support.
- An associate’s degree in Computer Science or Management Information Science.
- Ability to speak multiple languages; additional compensation will be considered for new employees who speak multiple languages.
Responsibilities
- Provide telephone, email, and walk-in support to agency employees in the use of agency technology.
- Perform first-line diagnostics and support whenever possible.
- Refer issues to specialized or higher-tier technical personnel as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
