Help Desk Technician
Brightworks IT • City of Oneonta, NY128d • Onsite
Help Desk Technician Jobs
400 jobs found — updated daily
Help Desk Technician
Brightworks IT • Wixom, MI128d • HybridHelp Desk Technician
Brightworks IT • Vernon, CT128d • HybridIT Support Services Help Desk Technician
Alchemy Consulting Group134d • RemoteHelp Desk Technician I
San Diego LGBT Community Center • San Diego, CA142d • $23 - $24Help Desk Technician
Rigil Corporation • Kings Bay, GA146dHelp Desk Technician
Diné Development Corporation147dDefense Travel System Help Desk Support Specialist
Essnova Solutions, Inc. • Washington, DC149dHelp Desk Technician
CALIBRE Systems, Inc. • Fort Huachuca, AZ154d • $40,000 - $50,000 • OnsiteHelp Desk Technician I
WARN INDUSTRIES INC • Lancaster, SC155d • OnsiteHelp Desk Technician
Koniag Government Services, LLC • Durham, NC157d • OnsiteSenior Help Desk Technician
Contact Government Services • Hybrid, GA158d • $40,000 - $80,000Senior Help Desk Technician II
Contact Government Services • Hybrid, WA159d • $108,000 - $156,000Senior Help Desk Technician II
Contact Government Services • Hybrid, GA159d • $108,000 - $156,000Senior Help Desk Technician II
Contact Government Services • Hybrid, MA159d • $108,000 - $156,000Senior Help Desk Technician
Contact Government Services • Hybrid, TX159d • $40,000 - $80,000Senior Help Desk Technician
Contact Government Services • Los Angeles, CA159d • $40,000 - $80,000Senior Help Desk Technician II
Contact Government Services • Hybrid, TX159d • $108,000 - $156,000Senior Help Desk Technician II
Contact Government Services • Hybrid, VA159d • $108,000 - $156,000Senior Help Desk Technician
Contact Government Services • Hybrid, MI159d • $40,000 - $80,000
Help Desk Technician
Brightworks IT•City of Oneonta, NY
•Onsite
About The Position
We are hiring a Help Desk Technician to join our front-line support team. You will be the first point of contact for our managed services clients, providing remote and occasional onsite technical support across a wide range of IT environments. This is a hands-on technical role where you will troubleshoot, resolve, and document issues daily — from password resets and email problems to server alerts and network connectivity issues. You will work within a structured dispatch and escalation framework, collaborating with senior engineers on complex problems.
Requirements
- 1–3 years of experience in a help desk, IT support, or MSP environment
- Strong knowledge of Windows 10/11, Windows Server 2016–2022, Active Directory, Group Policy
- Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, Azure AD/Entra ID)
- Solid understanding of networking fundamentals — TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi
- Experience with RMM tools (Kaseya, Datto, ConnectWise Automate) and PSA ticketing systems (ConnectWise Manage)
- Excellent customer service skills — you are patient, clear, and professional with non-technical users
- Ability to prioritize and manage multiple open tickets in a fast-paced environment
- Reliable transportation for onsite visits
Nice To Haves
- CompTIA A+, Network+, or Security+ certification
- Microsoft certifications (MS-900, AZ-900, MD-102)
- Experience with EDR/XDR platforms (SentinelOne, CrowdStrike)
- Familiarity with backup solutions (Datto, Veeam, Axcient)
- PowerShell scripting experience
Responsibilities
- Provide Tier 1/Tier 2 Support: Respond to inbound service requests via phone, email, and ticketing system (ConnectWise Manage), resolving issues within SLA targets
- Troubleshoot Across Environments: Diagnose and resolve issues related to Windows workstations and servers, Microsoft 365, Active Directory, networking, printers, VPN, and line-of-business applications
- Manage Tickets Effectively: Document all work thoroughly in ConnectWise, maintain accurate time entries, update ticket statuses, and escalate appropriately when needed
- Support Microsoft 365: Administer Exchange Online, Teams, SharePoint, OneDrive — including user provisioning, mailbox management, and license assignments
- Monitor & Respond to Alerts: Triage RMM alerts (Kaseya/Datto) for disk, CPU, memory, backup failures, and endpoint security events
- Perform Onsite Work: Travel to client sites as scheduled for hardware deployments, network installations, and hands-on troubleshooting
- Follow Security Protocols: Adhere to client security policies, handle MFA/SSO issues, and escalate potential security incidents to the SOC team
- Contribute to Documentation: Update IT Glue and internal knowledge base articles with solutions, procedures, and client-specific configurations
Benefits
- Competitive salary based on experience
- Certification reimbursement and study time
- Health, dental, and vision insurance
- 401(k) with company match
- Structured career path from Help Desk → Systems Engineer → Senior Engineer
- Supportive team environment with mentorship from experienced engineers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
Job Search Resources
Build a Resume for Help Desk Technician
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
