Help Desk Technician (Tier 1)

CNWR•Toledo, OH

2d•$20 - $23•Hybrid

About The Position

This is an entry-level role for a Help Desk Technician at CNWR, a fast-growing company specializing in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. The technician will be the first point of contact for partners and clients, triaging and resolving tickets, supporting users, and maintaining communication in a fast-paced environment. The role emphasizes a partner-first attitude and empathy, aiming to help individuals launch and grow their IT careers within a supportive team.

Requirements

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

Nice To Haves

Have a Home Lab?
Love Helping People?

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

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