IT Help Desk Technician – Level 2 SkillBridge Fellow
About The Position
The DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2) is designed for transitioning Service Members with prior technical experience seeking advanced exposure to enterprise IT operations within a mission-driven nonprofit environment. Participants will gain structured, hands-on experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management, infrastructure operations, cybersecurity awareness, and escalated technical issue resolution. Participants will collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments while developing professional IT support and enterprise operations skills. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Requirements
- Prior technical experience
- Transitioning Service Members
Responsibilities
- Advanced troubleshooting
- Enterprise systems support
- Endpoint management
- Infrastructure operations
- Cybersecurity awareness
- Escalated technical issue resolution
- Collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
