IT Help Desk Technician

Metal Craft Machine & Engineering•Eau Claire, WI

1d•Onsite

About The Position

RIVERSIDE, a precision machining company in Eau Claire, Wisconsin, is seeking an IT Help Desk Technician to provide user support and customer service for company-supported computer applications and platforms. The technician troubleshoots problems and advises users on appropriate actions, supporting both company facilities in Minnesota and Wisconsin and traveling between them as needed. The role supports company hardware, infrastructure, software, user accounts, workstation configurations, and IT documentation. Work is performed onsite Monday through Friday, 8:00 AM to 4:30 PM, with overtime and weekend work as needed. Some after-hours work may be required, and participation in an on-call rotation is required. This is a non-exempt, hourly, benefits-eligible position.

Requirements

Associate’s degree in Information Technology, Computer Science, or equivalent.
2–4 years of experience in a tech support function.
Some experience with system administrator work.
Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Working knowledge of Microsoft Windows Servers and Clients, networking, firewalls, switches, endpoint security, and end-user productivity software.
Experience with research, troubleshooting, analysis, and training related to IT problem solving and end-user support.
Knowledge of relevant call-tracking applications and IT support customer service practices.
Ability to travel by car.
Ability to work independently and collaboratively in a high-paced environment.
Ability to keep company and employee information confidential.
Applicants must be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

System administrator experience, preferably in a manufacturing environment.
Working knowledge of CMMC and/or NIST requirements.

Responsibilities

Provide help desk support in person, electronically, and by phone; research and diagnose computer-related issues and resolve them.
Enter support tickets, document work and solutions, and escalate problems according to company policies and guidance.
Perform routine and emergency maintenance on company computer equipment and infrastructure, including PCs, servers, firewalls, switches, cabling, printers, and peripherals.
Install, troubleshoot, and maintain company software, including Office 365, CAD and manufacturing software, ERP systems, file management applications, and SQL databases.
Perform access control, group policy management, patching, and application deployment in a Microsoft Windows environment subject to governmental security requirements.
Build and maintain system images and workstation configurations; build, maintain, and replace workstations.
Recommend upgrades and document changes according to company policies.
Maintain associate documentation for configurations and assets in accordance with company requirements.
Provide companywide technical support with a high level of customer service and identify, prioritize, and escalate urgent matters.
Keep company and employee information confidential.
Travel by car between company facilities in Minnesota and Wisconsin.
Perform other miscellaneous duties as assigned.