IT - Help Desk Technician

Life Cycle Power•Houston, TX

9h•Onsite

About The Position

Life Cycle Power is hiring an entry-level IT - Help Desk Technician for an onsite position in Houston, Texas. The technician provides first-line support to employees and contractors through help desk tickets, walk-ups, phone calls, and Microsoft Teams messages. The role troubleshoots technical and non-technical issues and provides priority, dedicated support to the Remote Operations Center (ROC), which supports field units in West Texas, New Mexico, and other states. The team emphasizes customer service, professionalism, courtesy, patience, and a willingness to serve. The position contributes to the goal of maintaining 98–100% uptime across all sites. The position is full time and offers first-shift hours of 7 AM–7 PM, Monday through Saturday, or second-shift hours of 7 PM–7 AM, Monday through Sunday. The technician participates in an on-call rotation and learns through collaboration and on-the-job training. Applicants must live in the Houston area or plan to relocate at their own expense; relocation assistance is not provided. Successful completion of a background check and pre-employment drug screening is required.

Requirements

High school diploma or GED at a minimum.
Required IT-related certification, such as CompTIA A+, Network+, Security+, ISC2 CC, Microsoft certification, or equivalent; applicants should be prepared to provide certification ID numbers upon request or in their resume.
1–3 years of IT experience, or equivalent higher education in combination with certifications.
Strong interest in learning and growing within the IT industry.
Valid U.S. driver’s license.
Daily, in-person, predictable attendance.
Must successfully pass a background check and pre-employment drug screening.
Must live in the Houston area or plan to relocate to the city at their own expense.
Ability to work one of the listed shift schedules and participate in an on-call rotation.

Nice To Haves

Associate or bachelor’s degree in an IT-related program, in combination with certifications; a degree is not required.
Additional IT certifications related to the job.
Customer service certification or experience supporting customers in person across different industries.
Experience handling IT help desk requests or tickets.
Experience supporting Windows and Linux workstations.
Understanding of support in critical infrastructure, including IT/OT environments and first-responder emergency priorities.

Responsibilities

Provide first-line support for IT help desk requests and tickets.
Troubleshoot hardware and software issues, including Outlook, Teams, Windows, applications, printers, and network connectivity.
Assign tickets to appropriate IT team members based on their roles and responsibilities.
Install and terminate Ethernet cable when needed.
Support walk-up requests and provide in-person customer service.
Help ensure personnel know and follow company IT policies and procedures.
Escalate unresolved issues to Tier 2 support when needed.
Collaborate with the IT team to resolve issues quickly.
Shadow team members and participate in on-the-job training to develop skills.
Participate in the on-call rotation.
Follow internal processes and best practices to help maintain a secure environment.
Provide priority and dedicated support to the Remote Operations Center.