IT Help Desk Technician

Crest Industries•Lafayette, LA

2d•Onsite

About The Position

Crest Operations is seeking an IT Help Desk Technician to support employees across the Crest Industries Family of Companies. The role provides clear, friendly technical support by troubleshooting computer and technology issues, setting up equipment, and helping employees return to work. The technician works alongside Systems Administrators and Engineers, contributes to IT projects, and develops technical skills. Training and responsibilities will reflect the experience the successful candidate brings.

Requirements

Foundational knowledge of computer hardware, software, and troubleshooting gained through education, certifications, hands-on projects, or work experience.
Strong listening and communication skills, including the ability to explain technical information clearly.
A customer-focused approach, patience, and willingness to help employees with different levels of technical knowledge.
Reliability, attention to detail, and the ability to organize work as priorities change.
Ability to work independently, ask questions when needed, and collaborate with a team.
Interest in learning new technologies and developing IT skills.
Occasional travel and limited overtime are required.

Nice To Haves

An associate degree or higher in Computer Information Systems, Information Technology, or a related field.
Relevant training, certifications, or equivalent hands-on experience.
Experience supporting Windows 11, macOS, and Microsoft 365 applications such as Outlook, Teams, and SharePoint.
Experience with Active Directory, Microsoft 365 Admin Center, or basic user access administration.
Understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN connections.
Experience using ticketing systems such as Zendesk and remote troubleshooting tools.
Experience imaging computers, migrating user data, or supporting devices through Microsoft Intune or Workspace ONE.
Experience supporting Autodesk or other business applications.
CompTIA A+, Network+, Security+, relevant Microsoft certifications, or familiarity with ITIL service management practices.
Previous professional IT experience.

Responsibilities

Provide technical support in person, by phone, through email and support tickets, and using remote support tools.
Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology issues.
Set up and configure computers, install software, and assist with device imaging, system rebuilds, and user data transfers.
Help employees with mobile devices, conference room technology, and audiovisual equipment.
Assist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures.
Track, prioritize, and document support requests; keep employees informed; and coordinate with other IT team members when issues require additional support.
Assist with device support and deployment using tools such as Microsoft Intune and Workspace ONE.
Document solutions, identify recurring problems, and suggest ways to improve support.
Recognize and escalate suspected security issues according to established procedures.
Partner with Systems Administrators and Engineers on IT projects and take on additional responsibilities as skills develop.