IT Help Desk Technician

DO & CO • Boston, MA

3d • $30 - $37

About The Position

DO & CO is hiring an experienced and motivated IT Help Desk Technician to join its Boston team. The role provides day-to-day technical support to employees and helps keep company IT systems, hardware, software, and network infrastructure operational, secure, and accessible. The technician diagnoses and resolves technical issues, maintains computer and network equipment, supports user accounts and Microsoft environments, and collaborates with local and global IT teams. The position also supports maintenance and infrastructure improvements, documents support activity, and protects confidential information. Flexibility to work varying shifts, including nights, weekends, and holidays, is required based on operational needs.

Requirements

• At least two years of experience in IT support, technical support, field support, or a help desk environment.
• Hands-on experience installing, configuring, maintaining, and troubleshooting computer hardware, software, and operating systems.
• Proficiency in Microsoft Windows operating systems, Microsoft Office applications, and Microsoft Exchange Server.
• Experience supporting Active Directory, Group Policy, virtualization technologies, and Terminal Server/Remote Desktop Services.
• Working knowledge of networking fundamentals, including TCP/IP (IPv4), routing, and network connectivity.
• Experience configuring and troubleshooting switches, routers, firewalls, wireless controllers, and access points.
• Microsoft Certified Solutions Associate (MCSA) certification required.
• Strong analytical, technical troubleshooting, and problem-solving skills.
• Strong organizational and time-management skills, including the ability to prioritize multiple technical requests in a fast-paced environment.
• Strong verbal and written communication skills and a customer-focused approach to technical support.
• Ability to collaborate effectively with local and global IT teams while working independently when needed.
• Adaptability and willingness to learn new technologies, systems, and processes.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.

Nice To Haves

• Associate degree in Information Technology, Computer Science, Computer Systems, or a related field preferred.
• Microsoft Certified Solutions Expert (MCSE) certification preferred.
• Cisco Certified Network Associate (CCNA) certification preferred.

Responsibilities

• Provide day-to-day technical support to employees and ensure company IT systems, hardware, software, and network infrastructure remain operational, secure, and accessible.
• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues in a timely and efficient manner.
• Install, configure, maintain, and upgrade computers, peripherals, operating systems, and business applications.
• Monitor system performance, identify potential issues, and implement solutions to maintain reliability and minimize downtime.
• Support configuration and troubleshooting of switches, routers, firewalls, wireless controllers, and access points.
• Assist with user account administration, access permissions, and system configurations using Active Directory and Group Policy.
• Provide technical support for Microsoft Windows environments, Microsoft Office, Exchange Server, and remote desktop services.
• Collaborate with local and global IT teams to troubleshoot complex technical issues, coordinate resolutions, and support IT initiatives.
• Document technical issues, resolutions, system configurations, and troubleshooting procedures.
• Assist with system updates, preventive maintenance, and IT infrastructure improvements.
• Stay informed about emerging technologies, cybersecurity practices, and industry trends to support continuous improvement.
• Maintain strict confidentiality and protect sensitive company, employee, and business information.

Benefits

• Pay range of $30.00–$37.00 per hour.
• Complimentary daily meals, including breakfast, lunch, and dinner.
• Medical, dental, and vision insurance for eligible full-time employees.
• 401(k) retirement plan for eligible full-time employees.
• Dynamic and innovative work environment that encourages creativity, collaboration, and continuous improvement.
• Career development and advancement opportunities nationally and internationally.
• Exposure to world-class events and operations as part of a globally recognized leader in luxury gourmet entertainment and hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree