IT Help Desk Technician – Level 1 SkillBridge Fellow

Divers Alert Network • Durham, NC

25d • Onsite

About The Position

The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization. Participants will gain foundational experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.

Requirements

• Transitioning Service Members
• Basic understanding of IT support operations
• Customer service skills
• Ticket management experience
• Endpoint support knowledge
• Troubleshooting methodologies
• Enterprise technology workflows
• Technical communication skills
• Problem-solving skills

Responsibilities

• Supporting end users in a professional enterprise IT environment.
• Supporting enterprise technology systems that enable DAN’s mission areas.
• Foundational IT support operations.
• Customer service.
• Ticket management.
• Endpoint support.
• Troubleshooting methodologies.
• Enterprise technology workflows.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed