IT Help Desk Tier 1

Siepe • New York, NY

8h

About The Position

Siepe is seeking a customer service-focused IT professional to provide first-line technical support to U.S.-based clients and Siepe employees. The role delivers white-glove support remotely and on-site in cloud-first environments, combining technical troubleshooting with clear communication. It supports end users, workstations, conference rooms, and managed IT resources, and also contributes to implementations and business development opportunities requiring technical expertise.

Requirements

• 2–3 years of IT support experience.
• Expert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.
• Proficiency with Microsoft Active Directory, including traditional Active Directory and Entra ID, user and group creation, workstation management, and file share permissions.
• Strong knowledge of Microsoft 365, including Entra ID, SharePoint, Intune, Exchange Online, and Teams, and cloud platforms such as AWS or Azure.
• Experience with mobile device management platforms, including Intune and Azure Conditional Access, and security best practices.
• Basic to intermediate networking skills, including firewalls, routing, wireless networks, and connectivity troubleshooting.
• Experience with ticketing systems, SLA-driven environments, and software deployment.
• Excellent communication and interpersonal skills, attention to detail, and time management.
• Self-motivated, detail-oriented, proactive problem-solving approach.
• Current and ongoing authorization to work in the country of employment without visa sponsorship, now or in the future.

Nice To Haves

• MSP experience.
• Experience with PowerShell scripting, Bloomberg, QuickBooks, cloud VOIP, Excel add-ins, and Microsoft 365 user management.

Responsibilities

• Provide front-line Service Desk and dedicated on-site support for end users, workstations, conference rooms, and IT-managed resources.
• Install, configure, and support Windows-based desktop applications and virtual and physical workstations, including desktops and laptops with multiple monitors.
• Monitor ticketing systems and infrastructure alerts across platforms, acknowledge requests within SLA timelines, and investigate or escalate issues as needed.
• Perform system health checks and routine maintenance, and manage IT inventory according to standard operating procedures and change management processes.
• Coordinate escalations with senior leadership and responsible personnel during critical incidents.
• Recommend and implement solutions that strengthen Siepe’s reputation as a high-quality IT services provider in financial services.
• Collaborate with senior leadership on business development opportunities that require technical expertise.

Benefits

• Competitive compensation and annual performance-based bonus opportunities.
• Retirement benefits with company contributions, including 401(k) or pension plans depending on location.
• Health, dental, vision, and life insurance, with employee coverage 100% funded by Siepe where applicable.
• Flexible Time Off (FTO).
• Learning & Development budget.
• Career growth and on-the-job learning opportunities.
• Employee Referral Program with rewards.
• Office lunch program for employees working from a Siepe office.
• Snacks, happy hours, quarterly events, and annual celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed