Level 1 Help Desk Technician
About The Position
This is an opportunity to build an IT career with a large, established construction organization. The role is intended for someone with an initial technical foundation who is ready to develop further, ideally with around one year of Help Desk, Service Desk, Desktop Support, or similar hands-on IT support experience. The technician will support employees throughout the organization while working alongside experienced IT professionals in a corporate IT environment. The position provides hands-on experience with Windows computers, Microsoft 365, hardware, user accounts, and IT operations. As the technician develops, there may be opportunities to contribute to technology deployments, upgrades, projects, and other areas of technology beyond traditional Level 1 support. This is a contract-to-hire role based fully onsite in Torrington, Connecticut, with a Monday-Friday schedule.
Requirements
- Ideally around one year of Help Desk, Service Desk, Desktop Support, or IT Support experience.
- Hands-on experience supporting Windows computers.
- Familiarity with Microsoft 365 applications.
- Basic knowledge of Active Directory.
- Understanding of basic networking and connectivity concepts.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Comfort interacting with employees at different levels of an organization.
- Motivation to learn, develop technically, and build a long-term career in IT.
Responsibilities
- Provide Level 1 Help Desk support to internal employees.
- Troubleshoot Windows desktop and laptop issues.
- Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Assist with password resets, account access, permissions, and basic Active Directory tasks.
- Troubleshoot hardware, software, printers, peripherals, and basic connectivity issues.
- Set up, configure, and deploy computers and other IT equipment.
- Document incidents, requests, and resolutions in the ticketing system.
- Escalate more advanced technical issues to senior members of the IT team.
- Communicate with users to understand problems and guide them through solutions.
- Provide customer service to employees across the organization.
- Assist with technology deployments, upgrades, and other IT initiatives as opportunities arise.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
