IT Help Desk Technician
NOLA Public Schools•New Orleans, LA
•Onsite
About The Position
The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and IT Support management. This position will work with the Information Technology Help Desk Coordinator to acquire a clear understanding of the district’s vision for user support and technology needs. Additionally, this individual will develop a working knowledge of the technology package, network, hardware and software available at NOLA-PS.
Requirements
- Associate’s degree or 48 hours of college credited hours required
- Minimum of three years of experience working in help desk, network set-up, and troubleshooting
- Demonstrated computer competency in a wide spectrum of functions such as Microsoft Office Suite, Outlook, Windows, and Munis
- Excellent written and oral communications
- Ability to troubleshoot basic networking issues
- Ability to provide support to all levels in the district
- Ability to work well with technical and non-technical users
- Excellent organizational and detail oriented skills
- Excellent conflict resolution and time-management skills
Responsibilities
- Provides end-user support in an effort to resolve hardware and software in a timely and professional manner
- Responds to help desk tickets and queries through the district’s help desk system and updates ticket statuses accordingly
- Assists with the re-imaging of the district’s hardware and software for continuous use
- Assists with maintaining inventory of the district’s equipment
- Provides one-on-one user training on a variety of technology issues
- Develops user capacity to self-diagnose troubles and submit well-articulated trouble reports
- Maintain an accurate inventory of site assets as well as proper documentation for assets removal
- Prepares a monthly report regarding frequent troubles and suggest operational changes or supports that are needed to reduce frequent help desk tickets
- Attends appropriate trainings, conferences, and meetings so as to facilitate adequate knowledge of the environment and its changes to proactively manage assigned tasks
- Performs other duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
