IT Help Desk Technician
About The Position
IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J. Taylor Companies, Inc. is a third-generation, family-owned business headquartered in Jupiter, FL. Since 1958, we’ve grown into one of the largest beer distributors in the country through J.J. Taylor Distributing Florida, and we are a major player in the heavy equipment industry through National Equipment Dealers. We’re looking for an IT Help Desk/Support Technician who enjoys solving problems, helping people, and keeping technology running smoothly across multiple state locations.
Requirements
- Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office
- Ability to troubleshoot effectively and work independently
- Strong customer service and communication skills
- Flexibility to work in a fast-paced, multitasking environment
- Ability to lift 15–25 lbs. and perform basic physical troubleshooting tasks
- Reliable transportation for onsite visits
- Associate degree in Computer Science or related field preferred
- High school diploma or GED required
- At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications
- Prior IT Help Desk experience a plus
- Valid driver’s license and acceptable driving record required
Responsibilities
- Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals
- Provide phone and in-person support for user issues related to network access, hardware, and software
- Support multi-state locations; occasional travel required
- Maintain, update, and repair LAN/WAN connectivity including VPN tunnels
- Assist with backups, restores, and system monitoring
- Serve as primary helpdesk contact for computer and network-related issues
- Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.)
- Maintain inventory and replacement schedules for hardware and mobile devices
- Assign and track company mobile phones and ensure accurate HRIS documentation
- Support route accounting software (RAS) as needed
- Assist with training, documentation, and keeping technology areas organized
Benefits
- Medical Insurance – Multiple Cigna plans with employer HSA contributions
- Dental & Vision – Delta Dental and EyeMed
- Supplemental Coverages – Accident, Critical Illness & Hospital Indemnity
- Income Protection – Company-paid Life, AD&D, Short- & Long-Term Disability
- Employee Assistance Program – 24/7 access through Cigna
- MetLife Legal Plan (optional)
- 401(k) with Company Match
- Tuition Reimbursement – Up to $5,250 annually after one year
- Paid Time Off & Paid Holidays
- Career development support and a collaborative, team-focused culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
