Hourly Pooled - Help Desk Student Technician
University of Wyoming•Laramie, WY
•Onsite
About The Position
The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university’s technology services.
Requirements
- Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
- Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
- Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- Assist users in understanding and utilizing university software, applications, and IT resources effectively.
- Assist with routine IT tasks, such as software installations, and updates.
- Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
- Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
Nice To Haves
- Experience with IT help desk or customer service roles.
- Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).
Responsibilities
- Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
- Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
- Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- Assist users in understanding and utilizing university software, applications, and IT resources effectively.
- Assist with routine IT tasks, such as software installations, and updates.
- Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
- Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
Benefits
- On-the-job training will be provided.
- Opportunity for advancement within the IT department based on performance and experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
