Help Desk Technician
About The Position
The Help Desk Technician provides on-site support to internal users at a manufacturing plant, handling incoming tickets and requests through walk-up support, email, and the service desk. The role includes level 1 support for calls and tickets, troubleshooting computer systems, software, hardware, and basic network infrastructure such as routers and switches. The team supports manufacturing and office buildings across the campus and responds to approximately 45–50 tickets per week using ServiceDesk Plus. Work includes printer troubleshooting and repairs, including Zebra printer jams; PC imaging; troubleshooting production systems; reboots and network checks; maintenance; and escorting vendors. The team works from an office but walks a mile or more per day around the campus. The position requires strong communication with end users, coworkers, management, executives, and business contacts, along with organization, teamwork, adaptability, and the ability to work effectively in a fast-paced and stressful environment. This is a contract-to-hire position based in Maryville, Tennessee, and is fully onsite.
Requirements
- Strong computer knowledge and hardware troubleshooting abilities.
- Experience or knowledge in hardware and software troubleshooting.
- Knowledge of Microsoft Windows 10, Office 365, and Active Directory.
- PC imaging experience using SCCM or WDS.
- Strong professional communication skills.
- Strong organizational skills and ability to work well with a team.
- Ability to learn new software applications quickly.
- Ability to work effectively in stressful situations and a fast-paced environment.
Nice To Haves
- Thermal printer experience.
- Prior experience in a manufacturing environment.
Responsibilities
- Respond to user requests through walk-up support, email, and the service desk.
- Provide level 1 support for incoming help desk calls and tickets.
- Troubleshoot computer systems, software, hardware, and basic network infrastructure, including routers and switches.
- Support internal users across manufacturing and office buildings on the plant campus.
- Handle approximately 45–50 tickets per week using ServiceDesk Plus.
- Troubleshoot and repair printers, including Zebra printer jams.
- Perform PC imaging.
- Provide first-level support for production systems, including reboots, troubleshooting, and network checks.
- Perform maintenance and escort vendors as needed.
- Communicate professionally with end users, coworkers, management, executives, and business contacts.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
