Healthcare Analyst Jobs

About The Position

Requirements

• 5+ years’ experience working with technical support of Human Capital Management systems
• 3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system
• Experience participating in the implementation and testing of at least one cloud-based system
• Experience using databases and creating reports
• Experience working with Human Resources data and processes
• Strong organizational skills
• Self-starter, able to effectively prioritize activities with little direction
• Ability to foster and maintain strong professional relationships within and outside the department
• Ability to clearly communicate verbally and in writing

Nice To Haves

• Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred
• A minimum of 5 years’ progressive experience in a related field preferred
• Experience using ServiceNow preferred
• Strong Excel skills

Responsibilities

• Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
• Serve as a subject matter expert and owner of at least one HCM system
• Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
• Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
• Participate in system implementations, upgrades, and testing
• Serve as an advocate for HRIS and HR practitioners with IT and other business areas
• Use data to inform system strategy, efficiency opportunities, and process improvements
• Optimize the use of AI appropriate to HR applications
• Use ticketing system to provide front line support to users and identify support trends
• Write and run reports from HRIS systems
• Create audits to maintain data integrity
• Maintain confidential information according to global and local data privacy laws
• Communicate technical information to users at all levels of the organization
• Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape

Benefits

• Health, Dental, and Vision Care
• Onsite Health Centers
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• PTO and Sick Leave (starting at 20 days per year)
• Holidays (10 per year)
• Parental Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program