Health Specialist Jobs

About The Position

Requirements

• High school diploma or GED and four years of administrative, healthcare support, patient services, customer service, or related experience, or an equivalent combination of education and experience.
• Proficiency with Microsoft Windows; Microsoft Office, including Access, Excel, PowerPoint, Word, and Outlook; and Google Drive applications such as Docs, Sheets, Slides, and Forms.
• Experience with electronic medical records and scheduling.
• Effective interpersonal, oral, and written communication skills.
• Effective organizational skills and attention to detail, with the ability to manage high-volume workflows.
• Ability to collaborate and work successfully in a team environment.
• Ability to ensure compliance with established policies, procedures, and regulatory requirements.
• Knowledge of federally mandated policies.
• Ability to analyze administrative operations, identify risks or inefficiencies, and recommend or implement process improvements.
• Experience collecting, compiling, and maintaining data from multiple sources, such as files, records, databases, and staff.
• Ability to handle confidential information.
• May require schedule flexibility to support operational needs.
• Ability to travel to various clinic locations to support patient volume and coverage fluctuations as needed.

Responsibilities

• Independently determine and modify intake and scheduling frameworks to support equitable access, operational efficiency, and regulatory alignment.
• Review, process, and verify financial and non-financial patient documentation; process co-pays and daily billing; review patient accounts; identify delinquent accounts; and collect amounts due.
• Communicate department practices and procedures to patients and families with clarity and empathy, using active listening and supportive communication.
• Coordinate appointment scheduling using electronic medical record systems and workflows, ensuring appropriate prioritization, compliance, and efficient use of resources.
• Communicate with staff and follow special instructions related to patient appointments.
• Enter patient documentation and correspondence into the electronic medical record.
• Analyze waitlist data, access trends, and scheduling bottlenecks; generate regular reports; and recommend operational adjustments.
• Handle sensitive and confidential information and follow HIPAA privacy requirements where applicable.
• Evaluate complex or non-routine service-access issues and determine appropriate administrative escalation or resolution pathways.
• Manage provider schedules and analyze scheduling trends' impact on clinic productivity; implement solutions to improve patient throughput.
• Assess front-office coverage and service-access gaps and recommend adjustments to administrative workflows or coverage models.
• Resolve administrative and service-access issues and independently implement solutions, escalating matters involving policy deviations or significant institutional risk.
• Coordinate administrative components of projects and initiatives, including scheduling, sequencing, and resource alignment.
• Perform other job-related duties as assigned.