Community Outreach Specialist

Upward Health • Joliet, IL

14d

About The Position

The Community Outreach Specialist (COS) helps establish Upward Health’s presence in the community and reach potential patients. As an initial point of contact, the COS educates people about Upward Health’s services, engages them in conversations, and supports their enrollment into programs. The role manages a personal caseload, primarily through phone outreach, with in-person visits and other community-based approaches as needed. The COS helps patients understand available services and take initial steps toward improving their health. The position reports to the Outreach Manager and collaborates with other team members to support patient outreach and engagement.

Requirements

• Strong verbal communication and persuasive abilities.
• Excellent interpersonal skills and the ability to build trust and rapport quickly.
• Strong organizational and multitasking skills to manage a personal caseload.
• Self-motivation and ability to work independently and meet outreach goals.
• Comfort working in a fast-paced environment and adapting outreach methods to different situations.
• Proficiency using computer systems for documentation, communication, and managing outreach activities.
• Flexibility to conduct outreach by phone, in person, and through mailings.
• Ability to communicate clearly about services and make complex information easy to understand.
• Empathy and respect for people from diverse cultural and socioeconomic backgrounds.

Nice To Haves

• Fluency in English and Spanish.

Responsibilities

• Build relationships with potential patients and explain Upward Health’s services and benefits.
• Engage and enroll patients in Upward Health programs and support a smooth onboarding experience.
• Manage a personal caseload, primarily through phone outreach, with in-person visits and other community-based strategies as needed.
• Adapt outreach methods to patients’ needs and preferences, including phone, in-person meetings, and mailings.
• Conduct timely follow-ups and manage outreach activities to meet goals.
• Address patient concerns and objections while maintaining trust.
• Document patient information accurately and update company systems in a timely manner.
• Connect patients with relevant local resources and additional community-based services.
• Collaborate with team members and contribute to shared outreach goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed