Crisis Intervention Specialist, 40 Hours Evenings Marlborough Campus
About The Position
The Crisis Intervention Specialist provides crisis evaluations for patients in Psychiatric Services, on and off site, serving young children, adults, and geriatric patients. The specialist uses current DSM-5 terminology to complete diagnostic evaluations and support treatment planning. The role coordinates treatment meetings and works with patients and families on treatment implementation, individual and group therapy, community services, and discharge planning. It also involves working with insurers to meet requirements for referrals while advocating for patients, and participating in the orientation or training of new staff and students. The specialist assesses patients experiencing psychiatric crises, determines appropriate levels of care, responds to emergency calls, and helps maintain a safe therapeutic environment. The role includes case management and coordination with outpatient providers, social services, medical professionals, insurers, and community agencies. Documentation, service logs, billing codes, quality improvement activities, and compliance with applicable clinical and regulatory requirements are also part of the position. The specialist obtains vital signs and specimens as ordered and maintains required professional education, certifications, and psychiatric competencies. This is a 40-hour-per-week evening position, Monday through Friday, scheduled from 3 p.m. to 11 p.m., with on-call duty required. Work is sedentary and performed indoors in a patient-care office environment. The role requires a master's degree in Human Services or equivalent and eligibility for appropriate clinical licensure at hire, with specified deadlines for obtaining a license if not already licensed.
Requirements
- Master's degree in Human Services or equivalent.
- Must be license-eligible upon hire for LICSW, LCSW, or LMHC. If not licensed at hire, must obtain LICSW or LCSW within 18 months, or LMHC within 24 months; failure to meet the applicable deadline may result in termination.
- One to three years of experience in Psychiatry/Mental Health.
- Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis-intervention skills, discharge planning, and multidisciplinary teamwork.
- Excellent written and communication skills.
- Basic computer skills.
- Maintain Basic Life Support (BLS) certification every two years.
- Maintain psychiatric competencies, including annual CARE training.
Nice To Haves
- LCSW, LICSW, or LMHC licensure.
Responsibilities
- Provide psychosocial histories and mental-status assessments for patients in psychiatric crisis at the University campus and at off-site locations.
- Determine and assign the appropriate clinical level of care, including inpatient, outpatient, and diversion programs; provide information and referrals to specialized programs, including substance-abuse detoxification and rehabilitation.
- Develop and maintain a safe therapeutic environment and participate in psychiatric emergencies, including restraining out-of-control patients while maintaining safety in the milieu.
- Triage calls involving psychiatric emergencies, including suicidal ideation or attempts, determine necessary interventions, identify clinical resources, make referrals, and serve as a referral source for patients, families, and agency staff.
- Perform case-management functions by coordinating access to psychiatric treatment and social services, including financial assistance, health insurance, community-based care, and medical collaboration.
- Assess factors related to the need for care, adjustment to care, and treatment response, and document them in the clinical record.
- Coordinate communication and treatment planning with outpatient providers, social services, and medical providers, including primary care physicians, nurse practitioners, and visiting nurses; help patients and families comply with treatment recommendations.
- Maintain knowledge of and comply with managed-care requirements for notification, clinical presentations, pre-certification, billing, and faxing.
- Document evaluations, assessments, consultations, referrals, and dispositions in accordance with regulatory requirements and patient-outcome goals.
- Participate in quality-improvement activities and related data collection.
- Maintain required service logs and code for billing according to current practice.
- Obtain vital signs and specimens as ordered and use the computer ordering system to facilitate specimen delivery to the laboratory.
- Engage in continuing education to maintain licensure, professional expertise, and current knowledge of trends.
- Maintain Basic Life Support certification every two years and psychiatric competencies, including annual CARE training.
- Comply with departmental policies, procedures, objectives, health and safety requirements, and quality-improvement practices.
- Attend required or directed meetings, conferences, and seminars; maintain regular, reliable, and predictable attendance; perform other related duties as required or directed.
- Participate in orientation and/or training of new staff, students, and others.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a member of the Recruitment Team during the interview process.
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What This Job Offers
Job Type
Full-time
