Crisis Intervention Specialist, 32 Hours Nights, Marlborough Campus

UMass Memorial Health•Marlborough, MA
•Onsite

About The Position

Provides crisis evaluations for psychiatric service patients, including young children, adults, and geriatric patients, both on site and at off-site locations. Uses current DSM-5 language to complete diagnostic evaluations and develop treatment plans. Coordinates treatment meetings and works with patients and families on treatment implementation, individual and group therapy, community services, and discharge planning. Coordinates with insurance companies to meet referral requirements while advocating for patients. The role also includes case management, crisis-call triage, documentation, quality improvement activities, staff and student orientation or training, and maintaining required professional competencies and certifications. This is a 32-hour position on the night shift, scheduled Thursday, Saturday, and Friday on call, with scheduled hours of 10 p.m. to 8 a.m. The position is based at the Marlborough Campus and may involve off-site locations. Work is considered sedentary and is performed indoors in a patient care office environment.

Requirements

  • Master’s degree in Human Services or equivalent.
  • Must be license eligible upon hire for LICSW, LCSW, or LMHC. If not licensed upon hire, must obtain LICSW or LCSW within 18 months of hire, or LMHC within 24 months of hire, or be subject to termination.
  • One to three years of experience in Psychiatry/Mental Health.
  • Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, discharge planning, and working with a multidisciplinary team.
  • Excellent written and communication skills.
  • Basic computer skills.
  • Maintain Basic Life Support (BLS) certification every two years and psychiatric competencies, including annual CARE training.

Nice To Haves

  • LCSW, LICSW, or LMHC licensure.

Responsibilities

  • Provide psychosocial histories and mental status assessments for patients experiencing psychiatric crises on campus and at off-site locations.
  • Determine and assign the appropriate clinical level of care, including inpatient, outpatient, diversion, substance abuse detoxification, and rehabilitation services; provide information and referrals to specialized intervention programs.
  • Develop and maintain a safe therapeutic environment and participate in psychiatric emergencies, including restraint of out-of-control patients, while maintaining safety in the milieu.
  • Triage calls concerning psychiatric emergencies, including suicidal ideation or attempts; determine needed interventions, identify clinical resources, and make referrals.
  • Serve as a referral source for patients, families, and agency staff.
  • Coordinate access to psychiatric treatment and social services, including financial assistance, health insurance, community-based care, and medical collaboration.
  • Assess care needs, adjustment to care, and treatment response, and document findings in the clinical record.
  • Coordinate communication and treatment planning with outpatient providers, social services, and medical providers, including primary care physicians, nurse practitioners, and visiting nurses.
  • Maintain knowledge of managed-care requirements for notifications, clinical presentations, pre-certification, billing, and faxing.
  • Document evaluations, assessments, consultations, referrals, and dispositions in compliance with regulatory requirements and to support patient outcomes.
  • Participate in quality improvement activities and related data collection.
  • Maintain required service logs and code billing according to current practice.
  • Obtain vital signs and specimens as ordered and use the computer ordering system to facilitate laboratory specimens.
  • Participate in continuing education to maintain licensure, expand professional knowledge, and keep abreast of current trends.
  • Maintain basic life support certification every two years and maintain psychiatric competencies, including annual CARE training.
  • Participate in orientation or training of new staff, students, and others.
  • Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings, conferences, and seminars.
  • Demonstrate quality improvement in daily operations, respect diverse perspectives, contribute to a professional and accepting environment, and maintain regular, reliable, and predictable attendance.
  • Perform other similar and related duties as required or directed.

Benefits

  • A signing bonus may be available; eligibility will be confirmed during the interview process.
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