Crisis Intervention Specialist, 40 Hours Days, Marlborough Campus
About The Position
Provides crisis evaluations for young children, adults, and geriatric patients receiving psychiatric services, both on site and at off-site locations. Uses current DSM-5 terminology to conduct comprehensive diagnostic evaluations and support treatment planning. Coordinates and facilitates treatment meetings, works with patients and families on treatment implementation and individual or group therapy, and coordinates community services and discharge planning. Works with insurance companies to meet requirements for referrals to inpatient care, outpatient care, and diversion programs while advocating for patients. Participates in orientation and training for new staff, students, and others. The position also provides case management, crisis-call triage, referrals, and coordination with outpatient providers and community services. It documents evaluations and other clinical work, supports quality improvement, maintains required service logs and billing codes, obtains vital signs and specimens as ordered, and maintains required training, competencies, and BLS certification. The schedule is Monday through Friday, 7 a.m.–3 p.m., with on-call responsibilities required. Work is sedentary and takes place indoors in a patient-care office environment.
Requirements
- Master’s degree in Human Services or equivalent.
- Must be license-eligible upon hire for LICSW, LCSW, or LMHC. If not licensed upon hire, must obtain an LICSW or LCSW license within 18 months of hire, or an LMHC license within 24 months of hire; failure to do so is subject to termination.
- One to three years of experience in Psychiatry/Mental Health.
- Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, discharge planning, and working with a multidisciplinary team.
- Excellent written and communication skills.
- Basic computer skills.
- Maintain BLS certification every two years.
- Maintain psychiatric competencies, including annual CARE training.
Nice To Haves
- LCSW, LICSW, or LMHC licensure.
Responsibilities
- Conduct psychosocial histories and mental-status assessments for patients in psychiatric crisis on campus and at off-site locations.
- Determine and assign appropriate clinical levels of care, including inpatient, outpatient, and diversion programs; provide information and referrals to specialized intervention programs, including substance-use detoxification and rehabilitation.
- Develop and maintain a safe therapeutic environment and participate in psychiatric emergencies, including restraint of out-of-control patients, while maintaining safety in the milieu.
- Triage calls involving psychiatric emergencies, including suicidal ideation or attempts; determine needed interventions, identify clinical resources, make referrals, and serve as a referral source for patients, families, and agency staff.
- Perform case-management functions to coordinate access to psychiatric treatment and social services, including financial assistance, health insurance, community-based care, and medical collaboration.
- Assess care needs, adjustment to care, and treatment response; document findings in the clinical record and coordinate treatment planning with outpatient psychiatric, social-service, and medical providers.
- Maintain current knowledge of managed-care requirements for notification, clinical presentations, precertification, billing, and faxing.
- Document evaluations, assessments, consultations, referrals, and dispositions in compliance with regulatory requirements and to support patient outcomes.
- Participate in quality-improvement activities and data collection.
- Maintain required service logs and code for billing according to current practice.
- Obtain vital signs and specimens as ordered and use the computer ordering system to facilitate laboratory processing.
- Participate in continuing education to maintain licensure and professional expertise and keep current with trends.
- Maintain BLS certification every two years and psychiatric competencies, including annual CARE training.
- Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings, conferences, and seminars; and apply quality improvement in daily work.
- Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.
- Participate in orientation and/or training of new staff, students, and others.
Benefits
- A signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
