Health Information Specialist I

Datavant • Valparaiso, IN

14d • Onsite

About The Position

This entry-level, onsite role in Valparaiso, Indiana processes medical-record requests and other release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in accordance with the request, authorization, company and facility policies, and HIPAA regulations. The position is full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m., and involves using multiple computer screens and platforms.

The role also includes responding to patient walk-ins and inbound and outbound calls, handling faxes and mail, performing data entry, and other administrative work. Datavant provides onsite or virtual training, job shadowing with an assigned mentor, and company equipment. The position is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and vaccination proof or completion may be required, subject to applicable exemption review.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfortable using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Able to work with minimum supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and work in a fast-paced environment.
• Proficient in Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Customer-service skills.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer-service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process patient health-information requests in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and transmit patient records appropriately in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and assist patient walk-ins as needed.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Meet site-specific productivity expectations and schedule pickups when needed.
• Assist with additional duties and responsibilities as required.

Benefits

• Comprehensive onsite or virtual training program, followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED