Lead Health Information Specialist

Datavant • Valparaiso, IN

14d • Onsite

About The Position

The Lead Health Information Specialist processes release-of-information requests for medical records accurately and efficiently while providing high-quality customer service. The role protects patient privacy by ensuring that records are accessed only by authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. This is an intermediate-level position requiring at least one year of related health information experience.

This is a full-time, onsite role in Valparaiso, Indiana, with a schedule of 7:30 a.m. to 4:00 p.m. CST, Monday through Friday. The specialist processes records requests, assists patient walk-ins, answers calls, and performs administrative work such as handling faxes, opening mail, and data entry. The role also includes lead responsibilities such as mentoring and training staff, supporting onboarding, assisting with quality assurance, and helping with regional training or coverage as needed. Overtime may be required during peak seasons, and commuting between locations may be needed.

Datavant provides onsite or virtual training followed by job shadowing with an assigned mentor, and supplies company equipment. The position is not eligible for employment sponsorship. Some client sites may require post-offer health screenings and proof of or completion of vaccinations, subject to applicable review of exemption requests.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• At least one year of health information-related experience.
• Basic computer proficiency and proficiency with Microsoft Office, including Word and Excel.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Comfort using phones, fax machines, printers, and other general office equipment.
• Professional verbal and written communication skills in English.
• Strong attention to detail and quality when handling medical records and compliant information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and work in a fast-paced environment.
• Presentation skills for small-group settings.
• Forward-thinking approach and problem-solving ability.

Nice To Haves

• Two or more years of health information-related experience.
• Meeting or exceeding the company’s productivity standards.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.
• Knowledge of HIPAA and medical terminology.
• Customer service and leadership skills.

Responsibilities

• Receive and process patient health information requests according to company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Prepare patient charts, gather documents from paper and electronic sources, and ensure records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to internal and external requests.
• Answer inbound and outbound calls and assist patient walk-ins as needed.
• Handle administrative duties such as faxes, opening mail, data entry, and scheduling pickups as needed.
• Inform managers of work, site difficulties, and fluctuating volumes; inform senior leadership of issues, opportunities, or challenges.
• Assist with training, mentoring, onboarding, and professional development of associates and HIS staff, including leading training sessions.
• Assist with regional training, mentoring, and coverage as needed.
• Generate reports for managers or facilities as directed.
• Meet productivity expectations and assist with quality assurance tasks as directed.
• Participate in project teams and committees supporting operational strategies and initiatives.
• Perform additional duties or responsibilities as assigned.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED