Area Lead Health Information Specialist

Datavant • Nashville, TN

12d • Onsite

About The Position

The Area Lead Health Information Specialist processes release-of-information requests for medical records accurately and efficiently, delivering high-quality customer service while protecting patient privacy and ensuring compliance with HIPAA, company policies, facility policies, and the terms of each request and authorization. This intermediate-level role requires at least one year of related health information experience and local or regional travel of 75% or more across healthcare facilities in the Nashville, Green Hills, Lebanon, Tullahoma, and Clarksville, Tennessee areas. It is an onsite role with operating hours that vary between 7:00 a.m. and 4:30 p.m.

Approximately 90% of the work involves electronically retrieving, scanning, copying, assembling, reviewing, and transmitting medical records; the remaining 10% includes leadership activities such as daily team huddles, training, mentoring, and shadowing support. The role also includes documenting work across multiple platforms using two monitors, communicating with patients and customers, assisting with administrative tasks, supporting regional coverage and onboarding, and helping maintain operational quality and productivity. Overtime may be required during peak seasons.

Datavant provides comprehensive onsite and virtual training followed by job shadowing with an assigned mentor, and provides equipment such as a computer, monitor, and virtual phone. The company offers PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The position is not eligible for employment sponsorship. Client requirements may include post-offer health screenings and vaccination proof or completion, subject to case-by-case review of exemption requests.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• At least 1 year of health information-related experience.
• Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical records.
• Ability to work with minimum supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and work in a fast-paced environment.
• Presentation skills for small-group settings.
• Forward-thinking problem-solving ability.
• Proficiency with Microsoft Office, including Word and Excel.

Nice To Haves

• Two or more years of health information-related experience.
• Knowledge of release of information (ROI) and HIPAA compliance.
• Electronic health record experience; EPIC and Cerner knowledge preferred.
• Ability to review and redact sensitive medical record information in accordance with legal and privacy standards.
• Ability to manage and prioritize multiple legal requests efficiently while meeting deadlines and productivity standards.
• Meeting or exceeding company productivity standards.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Retrieve, review, assemble, scan, copy, and transmit medical records accurately, securely, and in the appropriate standard order.
• Maintain patient confidentiality and safeguard records against unauthorized disclosure in compliance with HIPAA and applicable privacy regulations.
• Prepare new patient charts using paper and electronic sources, and create digital images of paperwork for storage in electronic medical records.
• Respond to internal and external requests for patient records and provide appropriate record access or transmission.
• Answer inbound and outbound calls and, as needed, assist patient walk-ins.
• As needed, handle administrative tasks including faxes, mail, data entry, and scheduling pickups.
• Maintain working knowledge of company and facility software and comply with codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes, and inform senior leadership of issues, opportunities, or challenges.
• Lead staff in general questions, daily huddles, and timely staff development; train, mentor, and provide shadowing and developmental support to new and existing staff.
• Assist with regional training, mentoring, coverage, and onboarding activities for new employees.
• Generate reports for the manager or facility as directed and assist with quality assurance tasks as directed by management.
• Meet or exceed level 1 productivity expectations and participate in project teams and committees supporting operational strategies and initiatives.
• Assist with additional duties and responsibilities as required.

Benefits

• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED