Area Health Information Specialist I

Datavant•Kansas City, KS

11d•Hybrid

About The Position

The Area Health Information Specialist I processes release of information (ROI) requests for medical records accurately and efficiently while providing high-quality customer service. The role safeguards patient privacy by ensuring that only authorized individuals access medical information and that disclosures comply with each request, authorization, company policy, facility policy, and HIPAA regulations. This is an intermediate-level position requiring at least one year of related health information management experience. This hybrid role requires local and regional travel of 75% or more, including travel one to three times per week to sites in Kansas City, Missouri; Kansas City, Kansas; Overland Park, Kansas; and Blue Springs, Missouri. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with overtime during peak seasons when required. The specialist uses multiple platforms and two computer monitors to document information and may assist with patient walk-ins and administrative duties. Company equipment is provided, and training includes onsite or virtual instruction followed by job shadowing with an assigned mentor.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least one year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Meet and/or exceed company productivity standards.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Able to work with minimal supervision, respond to changing priorities, organize and manage multiple tasks, and work in a fast-paced environment.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different electronic health record and billing systems.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Validate authorizations and follow established protocols to protect data integrity and confidentiality.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosures.
Manage, safeguard, assemble, and maintain patient health records, ensuring records are accurate, complete, and in standard order.
Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls and, when needed, assist patient walk-ins.
When needed, handle administrative tasks such as faxes, mail, data entry, and scheduling pickups.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work or site difficulties and fluctuating volumes.
Assist with additional duties or responsibilities as required.
Assist with training associates in the HIS I position, answer staff questions in a lead role, and support new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed Level 1 productivity expectations for the assigned site.
Participate in project teams and committees to advance operational strategies and initiatives as needed.