Area Health Information Specialist I

Datavant•Daytona Beach, FL

12h•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Area Health Information Specialist I processes and manages patient health information at multiple locations in the Daytona Beach, Florida area. The role includes handling medical-record requests, calls, records preparation, and administrative tasks while protecting confidential information and complying with HIPAA and facility policies. The position works in a high-volume production environment and involves local or regional travel between locations.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
One year of health information-related experience.
Meet and/or exceed company productivity standards.
Basic computer proficiency and strong data-entry skills.
Comfortable regularly using phones, fax machines, printers, and other general office equipment.
Professional verbal and written communication skills in English.
Detail- and quality-oriented when handling accurate and compliant medical-record information.
Able to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information, and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts using documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to requests for patient records from within the facility and external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys regarding medical status.
Assist patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Schedule pick-ups as needed.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional duties and responsibilities as needed.
Assist with training associates in the HIS I position, answer general staff questions in a lead role, and support new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations and meet or exceed company productivity standards.
Participate in project teams and committees to advance operational strategies and initiatives as needed.
Perform other duties as assigned.