Area Health Information Specialist I

Datavant•Kansas City, MO

12d•Hybrid

About The Position

The Area Health Information Specialist I processes release-of-information requests for medical records accurately and efficiently while providing high-quality customer service. The role safeguards patient privacy by ensuring that only authorized individuals access medical information and that disclosures comply with the request, authorization, company policy, facility policy, and HIPAA regulations. This is an intermediate-level position requiring at least one year of related health information experience. This is a hybrid position serving sites in Kansas City, Missouri; Kansas City, Kansas; Overland Park, Kansas; and Blue Springs, Missouri. The role requires travel between locations 1–3 times per week and local or regional travel 75% or more of the time. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with overtime during peak seasons when required. The specialist receives and processes requests for patient health information, manages and safeguards records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records appropriately. The role also includes answering calls, assisting with walk-ins and administrative tasks, generating reports, supporting productivity expectations, and helping train colleagues. Work requires accurate documentation across multiple platforms, proficiency with basic computer and office equipment, attention to detail, and the ability to manage changing priorities with minimal supervision. Datavant provides onsite and virtual training followed by job shadowing with an assigned mentor, and supplies company equipment. The position is not eligible for employment sponsorship. Some client sites may require post-offer health screenings and proof of or completion of vaccinations, subject to review of applicable exemption requests.

Requirements

High school diploma or GED.
At least 18 years of age.
One year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency, including documenting information in multiple platforms and using two computer monitors.
Proficiency in Microsoft Office, including Word and Excel.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Strong data-entry skills and attention to detail and quality when handling accurate, compliant medical-record information.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
Meet and/or exceed company productivity standards.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different EHR and billing systems.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and safeguard patient records in compliance with HIPAA and medical privacy regulations.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Manage patient health records and prepare new patient charts using paper and electronic sources.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls and, when needed, assist patient walk-ins.
Assist with administrative duties such as handling faxes, opening mail, and data entry; may schedule pickups.
Assist with training associates in the HIS I position and provide general staff guidance and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations for the specific site and meet or exceed company productivity standards.
Participate in project teams and committees to advance operational strategies and initiatives as needed.
Perform other duties as assigned.