Area Health Information Specialist I

Datavant • Rock Hill, SC

1d • Onsite

About The Position

This entry-level position processes release-of-information requests for medical records accurately and efficiently while providing high-quality customer service. The specialist safeguards patient privacy by ensuring access is limited to authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations.

This is an onsite role supporting two sites in Rock Hill, South Carolina, and Fort Mill, South Carolina. The full-time schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern. The role involves working in a high-volume environment, processing different types of medical record requests, documenting information across multiple platforms, and using two computer monitors. Company equipment is provided, and training includes an onsite or virtual program, job shadowing, and an assigned mentor.

The specialist receives and processes patient health information requests, maintains confidentiality and record security, manages and assembles patient records, creates digital images for electronic medical records, and retrieves and transmits records to internal and external requesters. The role also includes phone coverage, possible assistance with patient walk-ins and administrative tasks, reporting, and supporting associate training. Local or regional travel of 75% or more is required, including commuting between locations. Overtime may be needed during peak seasons.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• One year of health information-related experience.
• Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfortable using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented when handling accurate and compliant medical-record information.
• Able to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
• Proficient in Microsoft Office, including Word and Excel.
• Able to meet or exceed company productivity standards.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with electronic health record and billing systems.
• Experience working with subpoenas.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Manage and safeguard patient health records in compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to requests from facility staff and external sources.
• Answer inbound and outbound calls and, when needed, assist patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry; may schedule pickups.
• Assist with training associates in the HIS I position and act as a lead resource for general staff questions and new-hire or developmental training.
• Generate reports for the manager or facility as directed.
• Meet or exceed level 1 productivity expectations and company productivity standards.
• Participate in project teams and committees supporting operational strategies and initiatives as needed.
• Perform additional duties or responsibilities as required.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Comprehensive onsite or virtual training, job shadowing, and an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED