Area Health Information Specialist I

Datavant • White Plains, NY

1d • Onsite

About The Position

Datavant is seeking a detail-oriented, customer-focused Release of Information (ROI) Health Information Specialist to support a medical facility in White Plains, New York. The role processes medical record requests, retrieves and compiles records from electronic medical record systems, and ensures the accurate and timely release of protected health information in compliance with HIPAA. The specialist also generates reports, performs administrative tasks, and maintains organized documentation and request tracking.

This onsite role covers two sites and may require local travel between locations. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m. Eastern Time. The specialist communicates with healthcare staff, patients, and requestors, provides coverage when onsite staff are absent, and maintains productivity and quality standards in a fast-paced environment. Overtime may be required during peak seasons. The role requires passing a 90-day ROI Certification course with a score of at least 85%. Post-offer health screenings and proof of or completion of client-required vaccinations may also be required, subject to applicable exemptions.

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality in handling accurate, compliant medical record information.
• Strong data entry skills.
• Ability to work with minimum supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.
• Must take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Must meet applicable client post-offer health screening and vaccination requirements, subject to any available exemptions.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Process Release of Information (ROI) requests accurately and efficiently.
• Retrieve and compile medical records from electronic medical record (EMR) systems.
• Ensure HIPAA compliance when handling protected health information (PHI).
• Pull and generate reports as needed.
• Perform administrative functions related to ROI processing.
• Maintain organized documentation and tracking of requests.
• Communicate effectively with healthcare staff, patients, and requestors.
• Provide coverage support when onsite staff are out, including for PTO or call-outs.
• Maintain productivity and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED