Area Health Information Specialist I

Datavant•Murfreesboro, TN

7d•Onsite

About The Position

Datavant is seeking an Area Health Information Specialist I to process release-of-information requests for medical records accurately, efficiently, and with a high standard of customer service. The role safeguards patient privacy by ensuring access is limited to authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. It is an intermediate-level position requiring at least one year of related health information experience, with travel 75% or more of the time. The position is full-time, onsite, Monday through Friday, 7:30 a.m.–4:00 p.m. EST, and requires travel among locations in Murfreesboro, McMinnville, Sparta, and Smithfield, Tennessee. The specialist supports front-desk operations, assists patients who walk in, answers calls, processes record requests from patients, insurance companies, and attorneys, and provides status updates. The role also involves maintaining and assembling patient records, creating digital images for electronic medical records, retrieving and transmitting records, documenting information across multiple platforms, and assisting with administrative work. The specialist may help train associates, support operational initiatives, and perform other duties as assigned. Full benefits include PTO, health, vision, and dental insurance, a 401(k) savings plan with matching contributions, and tuition reimbursement.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least one year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Meet and/or exceed company productivity standards.
Basic computer proficiency and strong data-entry skills.
Comfortable using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented when handling accurate and compliant medical-record information.
Able to work with minimal supervision and respond to changing priorities and role needs.
Able to organize and manage multiple tasks and respond to requests in a fast-paced environment.
Able to work overtime during peak seasons when required.

Nice To Haves

Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
Customer service, data-entry, and release-of-information experience.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage, safeguard, and ensure HIPAA-compliant handling of patient health records.
Prepare new patient charts by gathering documents and information from paper and electronic sources.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit records in response to requests from internal facility users and external sources.
Provide front-desk support, assist patient walk-ins, and answer inbound and outbound calls.
Process requests from patients, insurance companies, and attorneys, including providing medical-record status information.
Assist with administrative duties such as handling faxes, opening mail, data entry, and scheduling pickups as needed.
Document information on multiple platforms and maintain working knowledge of company and facility software.
Inform the manager of work or site difficulties and fluctuating volumes.
Assist with additional duties and responsibilities as needed.
Assist with training associates in the HIS I position, answer general staff questions in a lead capacity, and support new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations for the specific site.
Participate in project teams and committees supporting operational strategies and initiatives.
Travel locally or regionally between assigned locations as needed and work overtime during peak seasons when required.