Area Health Information Specialist I

Datavant•Zachary, LA

7d•Onsite

About The Position

Datavant is seeking an Area Health Information Specialist I to process and manage patient health information at multiple locations in Zachary, Louisiana. This full-time role operates Monday through Friday, 8:00 a.m. to 4:30 p.m. CST, in a high-volume production environment. The specialist handles medical record requests and related calls, documents information across multiple platforms, and helps ensure that patient records are accurate, secure, and handled in accordance with facility policies and HIPAA requirements. The role also includes assisting with administrative tasks, supporting site operations, and helping train associates.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
One year of health information-related experience.
Meet or exceed company productivity standards.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical record information.
Strong data-entry skills.
Able to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager of work status, site difficulties, and fluctuating volumes.
Manage, safeguard, and ensure compliance of patient health records with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys regarding medical status.
Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry.
Schedule pickups when needed.
Assist with training associates in the HIS I position and act as a lead resource for general questions and new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations at the assigned site.
Participate in project teams and committees to advance operational strategies and initiatives as needed.
Perform additional duties as assigned.