Area Health Information Specialist I

Datavant • Murfreesboro, TN

8d • Onsite

About The Position

Datavant is seeking an Area Health Information Specialist I to process release-of-information requests for medical records accurately and efficiently while providing high-quality customer service. The role protects patient privacy by ensuring that information is released only to authorized individuals and in compliance with requests, authorizations, company policy, and HIPAA requirements. It is an intermediate-level role requiring at least one year of related health information experience and involves travel to multiple locations in Murfreesboro, McMinnville, Sparta, and Smithfield, Tennessee. Travel is required 75% or more of the time.

The position is full-time and onsite, Monday through Friday, 7:30 a.m. to 4:00 p.m. EST. Work includes supporting the front desk, assisting patient walk-ins, answering calls, processing medical-record requests, documenting information across multiple platforms, and performing related administrative tasks. The specialist may also assist with training and serve as a lead resource for staff questions.

Datavant offers PTO, health, vision, and dental insurance, a 401(k) savings plan with matching contributions, and tuition reimbursement. The role is not eligible for employment sponsorship. Some client facilities may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• At least one year of health information-related experience.
• Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Meet and/or exceed company productivity standards.
• Basic computer proficiency.
• Comfortable regularly using phones, fax machines, printers, and other general office equipment.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Strong data-entry skills.
• Able to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
• Customer service, data entry, and release-of-information experience.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to internal and external requests for patient records by retrieving and appropriately transmitting records.
• Answer inbound and outbound calls and assist with patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry; may schedule pickups.
• Assist with training associates in the HIS I position, answer staff questions in a lead capacity, and support new-hire and developmental training.
• Generate reports for the manager or facility as directed.
• Exceed level 1 productivity expectations established at the specific site.
• Participate in project teams and committees to advance operational strategies and initiatives as needed.
• Perform additional duties as assigned.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan with matching contributions.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED