Area Health Information Specialist I

Datavant • Tulsa, OK

8d • Onsite

About The Position

This entry-level, onsite position in Tulsa, Oklahoma processes medical record and other release-of-information (ROI) requests accurately and efficiently while providing quality customer service. The role protects patient privacy by ensuring that only authorized individuals access medical information and that disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations. The position also supports management and preparation of patient health records, front-desk and phone reception, and related administrative work. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor; company equipment is provided. This role is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and proof of or completion of vaccinations may be required, with exemption requests reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency, including Microsoft Office, Word, and Excel.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Strong attention to detail and quality when handling accurate, compliant medical record information.
• Strong data-entry skills.
• Ability to work with minimum supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Bilingual Spanish and English speaking ability.
• Medical record knowledge.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort suggesting new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

• Receive and process patient health information requests in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and safeguard patient records in compliance with HIPAA and other medical privacy regulations.
• Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Assist with additional duties or responsibilities as needed.
• Manage patient health records and prepare new patient charts using paper and electronic sources.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and transmit records appropriately in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and perform phone receptionist and front-desk duties.
• Assist patient walk-ins as needed.
• Handle administrative tasks such as faxes, opening mail, scanning mail, data entry, and burning CDs.
• Meet site-specific productivity expectations.
• Schedule pickups as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED