Area Health Information Specialist I

Datavant•Zachary, LA

6d•Onsite

About The Position

Datavant is seeking an Area Health Information Specialist I to manage patient health records and process requests for health information at multiple locations in Zachary, Louisiana. The role involves working in a high-volume production environment, taking calls from patients, insurance companies, and attorneys, and documenting information across multiple platforms using two computer monitors. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. Local or regional travel between locations is required 75% or more of the time. The specialist receives and processes records requests in accordance with company and facility policies, safeguards confidential information, and applies medical privacy regulations and HIPAA standards. Duties include preparing and assembling patient charts, creating digital images of paperwork for electronic medical records, retrieving and transmitting records, answering calls, and potentially assisting walk-in patients and with administrative tasks. The position also supports site operations by assisting with training, generating reports, participating in project teams, and acting as a resource for staff. Overtime may be required during peak seasons. Applicants must have a high school diploma or GED, be at least 18 years old, and have one year of health information-related experience. The role requires basic computer proficiency, strong data entry and communication skills, attention to detail, and the ability to manage multiple tasks and changing priorities with minimal supervision. The position is not eligible for employment sponsorship. Datavant offers PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance.

Requirements

High school diploma or GED.
Must be at least 18 years old.
One year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Meet and/or exceed company productivity standards.
Basic computer proficiency and strong data entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical records information.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and comply with medical privacy regulations and HIPAA standards.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records.
Prepare new patient charts using paper and electronic sources, and ensure records are assembled in standard order and are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and, when needed, assist patient walk-ins.
Assist with administrative duties such as handling faxes, opening mail, data entry, and scheduling pickups.
Assist with training associates in the HIS I position and support new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations at the assigned site.
Participate in project teams and committees to advance operational strategies and initiatives as needed.
Assist with additional duties and responsibilities as required.